Digital Accessibility Specialist
The US Consumer Digital (USCD) organization oversees the digital products and client experiences across Citi’s North American Consumer Bank. At the heart of everything that we do in USCD is a relentless focus on client centricity, taking a singular view of clients across the consumer businesses. We are an empowered organization that moves fast to continuously improve our clients’ digital experiences.
USCD organizes around domains that are aligned to our customer missions. The Enable domain interfaces with all other domains (Pay, Borrow, Acquire, Service, etc.) in maintaining our digital channels – we own the foundation that other domains build upon. Enable’s mission is to create an environment where work can happen in a distributed manner while feeling like a single, unified customer experience, across our core digital channels including Web (Citi.com pre- and post-login), Mobile (iOS & Android), and Conversational (Messaging, Voice, Bots, Social, etc.). Our team drives the strategy across these channels and has overall responsibility for their success.
Citi’s Global Consumer Bank (GCB) organization, a global leader in banking, credit cards and wealth management, is a critical growth engine for Citi. With a strategic focus on the U.S., Mexico and Asia, the Global Consumer Bank serves more than 110 million clients in 19 markets.
The U.S Consumer Bank (USCB) has implemented a strategy to provide seamless experiences to customers nationwide. We continue to introduce industry-leading digital capabilities, redesign the client experience, and embed our services in the most popular social and e-commerce platforms, enabling customers to bank anytime, anywhere, on their channel of choice.
We are seeking an individual who is passionate about digital accessibility to join the team as a Digital Accessibility Specialist. This individual will report into the VP, Digital Accessibility Lead, and will be responsible for guiding internal partners in digital accessibility development, testing, and remediation, as well as verifying compliance to WCAG and other accessibility standards in alignment with Citi’s ADA policy. This individual will be responsible for educating others on how to implement and test web pages, mobile applications, emails, PDFs, and other commonly used digital file-types for WCAG compliance. Additionally, the Digital Accessibility Specialist will assist with periodic monitoring and reporting of WCAG compliance, as well as designing test processes and procedures. Across all of these efforts will be work to change the culture of the organization, and update “the way we work” to include accessibility considerations.
The Digital Accessibility Specialist is accountable for succeeding against identified metrics. This individual will regularly assume informal/formal leadership roles within teams and must have strong technical expertise and a desire to learn and teach. They must have the courage to always do what’s right, the humility to learn from mistakes, and the ability to make decisions in alignment with the risk appetite of the organization to promote sound outcomes for Citi and its stakeholders.
Act as the subject matter expert (SME) for WCAG guidelines and stay informed of new guidelines as they evolve
Understand how a global matrixed organization operates and functions, and thrive in this type of environment
Work across the organization to help drive the adherence and implementation of key compliance guidelines including identifying opportunities to increase effectiveness
Provide expert accessibility feedback in the areas of design (UX/UI), development, and testing to teams across Citi on new features and functionality
Assist accountable parties (technology, journey owners) to interpret accessibility audit reports and identify root causes of defect creation, and monitor remediation of those root causes
Partner with groups across the consumer bank to share best practices for digital accessibility
Participate in testing and evaluating digital accessibility software
5-8 years front end development experience
2-5 years native mobile development experience
Minimum of 4 years of digital accessibility development and testing for WCAG compliance
Experience performing accessibility audits using assistive and automated technologies such as VoiceOver, TalkBack, JAWS, NVDA, Attest, axe, Access Continuum, and WAVE
Experience integrating automated accessibility testing with unit testing frameworks such as Karma, Selenium, and Protractor
Experience integrating automated accessibility testing within CI/CD pipeline
Experience with the following digital accessibility guidelines:
W3C Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 A and AA)
User Agent Accessibility Guidelines (UAAG)
Authoring Tool Accessibility Guidelines (ATAG)
Experience writing Accessible Rich Internet Applications (ARIA) code within HTML
Experience with PDF/UA and PDF accessibility in general
Consumer-centric; empathetic toward the customer with the ability to put oneself in their shoes
Solid interpersonal skills, with an emphasis on collaborating, influencing, and coaching
Ability to mentor others in methods and techniques for addressing accessibility barriers on web applications and mobile devices and in a variety of forumsFast learner, with enthusiasm and ability for acquiring knowledge to become a subject matter expert on compliance guidelines and initiatives
Experience working in an agile environment
Experience working with vendors on development and testing for accessibility
Strong verbal and written communication and diplomacy skills, with ability to maintain working relationships across a geographically dispersed organization
Industry certifications desired: International Association of Accessibility Professionals (IAAP) CPACC, WAS, and/or CPWA, DHS Trusted Tester Training for Web on Windows
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Product Management and Development
Digital Product Management
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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