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Director, Accessibility Operations


Palmer Lake, CO,US

Purpose of Job We are currently seeking a talented Director, Accessibility Operations for our San Antonio, TX OR Plano, TX OR Phoenix, AZ, OR Tampa Commerce Park OR Colorado Springs location OR 100% remote work environment.

Ensures compliance with the Americans with Disabilities (ADA) Act and other federal and state laws and regulations pertaining to persons with disabilities; Leads a team in the development and execution of policies, procedures processes and standards in compliance with ADA accessibility requirements; Collaborates with operational and executive leadership to set strategic direction and develop strategies and business plans that provide equal access to individuals with disabilities.

Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day.

We are over 3,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview

Provides consulting related to ADA accessibility/accommodation requirements, policies and processes.
Completes operational planning/reporting/departmental updates and acts as the primary point of contact for Accessibility.
Identifies opportunities for improvement by partnering with key stakeholders and developing mitigation plans that reduce risk and improve accessibility.
Coordinates, manages and promptly addresses accommodation/accessibility requests including tracking and documenting requests and actions taken.
Maintains and manages a dispute or issue resolution process to timely and effectively address complaints or matters requiring attention.
Builds and maintains a high performing team and provides continuous coaching and feedback; identifies and continuously develops future leaders and provides work direction, performance feedback, and encourages self-development.
Leads collaboration with all CoSAs to understand, develop and integrate business requirements with Accessibility solutions.
Provides business leadership to ensure operational, regulatory and legal/compliance risk mitigation.
Evaluates and audits program and process effectiveness to identify trends, opportunities for improvement and understand program value; develop risk mitigation or intervention strategies to remediate any identified problem areas.
Builds and maintains strategic business plans and roadmaps in alignment with strategic direction including key performance indicators or metrics and the supporting processes and change plans to ensure success.
Ensures effective vendor management including managing request for approval processes, ensuring service level objectives are met and invoice accuracy.
Minimum Requirements
Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
8 or more years of progressive related experience required.
3 or more years of direct team lead or management experience required.

Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Experience with risk taxonomy governance including a strong First Line of Defense governance and routines.
Ability to own and maintain overarching Accessibility policies focused on ensuring customers have reasonable accommodations.
Understanding of a strong control environment utilized to mitigate or eliminate risks.
Experience with Risk Compliance Self Assessments (RCSA) and it relates to a detailed process taxonomy.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/19/20 by 11:59 pm CST time .

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