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Digital Accessibility Analyst



About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

The Digital Accessibility Analyst will be part of the centralised Digital Accessibility Team and will act as a subject matter expert (SME), working closely with business and technology teams to help them to deliver accessible products for our customers and colleagues.

The role holder will:

Help strengthen governance and controls by partnering with and policing new digital change to ensure they are compliant with Barclays accessibility standards.
Provide ongoing accessibility support and training to engineering teams, ensuring new changes are appropriately accessibility tested.
Accelerate adoption of automated accessibility testing tools and usage of accessible component libraries
Have a primary focus on our most critical digital platforms such as our Online Banking website and the Barclays mobile app – accelerating the remediation of legacy accessibility issues and performing robust accessibility testing on new changes so as to be built accessible right first time.

What will you be doing?

. Digital Accessibility Governance (50%)

Works alongside Agile Product and Waterfall Project teams to provide expert guidance and accessibility testing so as to ensure accessibility is fully embedded in product development across the organisation
Acts as a control SME for accessibility through the development Lifecycle, ensuring that effective project governance exists.
Takes a pragmatic, risk-based approach to testing and prioritisation of issues
Manages and delivers a range of accessibility solutions to enable the accessible delivery of products including design reviews, audits, consultancy and signposting to training and tools.
Promotes the accessibility governance process, ensuring that compliance with our standards, processes and policies are maintained across all product and project interactions.
Supports product teams engaging with suppliers to fully understand the requirements of suppliers to deliver accessible products
Acts as the voice of the customer through all interactions with product and project teams

2. Business Partnering (20%)

Effective relationship management to ensure that business teams understand, value and demand accessibility whilst equipping and enabling delivery teams with the right empathy, knowledge and support to deliver inclusive solutions
Supports forums and feedback measures to consult with customers and colleagues with disabilities and better understand their needs, experiences and issues
Builds positive relationships with technology and business teams to help deliver our accessibility ambitions – effectively influencing to prioritise accessibility in all interactions
Partners with Diversity & Inclusion, Accessibility and Vulnerable Customer proposition teams and the Reach Disability and Mental Health colleague network to ensure collaboration and new approaches to delivering our ambitions.

3. Accessibility Capability (20%)

Work in partnership with Digital Accessibility consultants to:

Seek opportunities to improve processes, systems and controls used within the overarching accessibility governance process
Develop new ways of working that build capacity within the Digital Accessibility Team to help us deliver better outcomes and outputs
Support our Accessibility Academy training programme. including training development and delivery, design of new resources and maintenance of digital accessibility knowledge base
Supports the growth of our accessibility champions to become a knowledgeable and scalable resource
Supports the development of the team and other colleagues – sharing knowledge, best practices and seeking opportunities for personal development in others.

4. External outreach and partnership (10%)

Work in partnership with the wider Digital Accessibility team to:

Develop relationships with external organisations including charities, best practice organisations and other corporates in order to share best practices and progress the overall accessibility agenda
Represent Barclays at external events and conferences – helping to share our expertise, build our brand in the industry and build relationships with new and existing contacts

What we’re looking for:

Good knowledge of web and mobile technologies, including HTML, CSS And JavaScript
Basic understanding of accessibility principles, requirements and testing
Understanding of accessibility and usability for people with a broad range of disabilities including familiarity with assistive technologies (e.g. screen readers)
Strong communications, influencing and team-working skills.

Skills that will help you in the role:

Experience of completing accessibility testing aligned to international WCAG 2.1 guidelines using manual and automated techniques for web and mobile.
Familiarity with technology project lifecycles (e.g. Agile and Waterfall) and delivering change within these.
Strong interest in digital inclusion and willingness to improve digital products for all users
Analytical and methodical problem solver with an attention to detail.
Achieved IAAP Certified Professional in Accessibility Core Competencies (CPACC)

Where will you be working?


Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit for more details.

Our Values

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.


We operate with honesty, transparency and fairness in all we do.


We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


We champion innovation, and use our energy, expertise and resources to make a positive difference.


We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.


Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.


Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.


Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

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