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Accessibility Analyst

US Department of the Treasury

Richmond, VA,US

This job is expired.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

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WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance and enable taxpayers to transact and communicate electronically to file their returns and make payments.

WHAT DOES A ACCESSIBILITY ANALYST DO? As an Accessibility Analyst you will oversee alternative media programs and are a resource for IRS employees, taxpayers and contractors on accessible file formats for people with disabilities. You will provide IRS products in alternative media formats through file conversion, acquisition, production and dissemination. You perform analytical, technical and administrative duties including research, data gathering, interpretation and decision making in support of alternative media activities. You will develop specifications, task orders, procedures and guidelines to ensure the effectiveness and efficiency in the production and delivery of alternative media products and services.

As an Accessibility Analyst you will:

Serve as an expert in alternative media formats, convert IRS materials into Braille, large print, audio, text, Section 508 compliant files and other accessible formats using conversion, transcription, remediation and any other software that checks accessibility.
Proofread and prepare files for shipment or download. May include posting, printing, embossing, binding, punching, bursting, packing, saving to portable storage devices and shipping by appropriate transportation method.
Complete contacts including telephone and electronic communication with taxpayers, employees and stakeholders to provide explanations to specific inquiries about alternative media. Use interviewing and probe and response techniques to communicate effectively to provide consistent customer service and information to the public.
Develop tracking mechanism to analyze and report out on all incoming communication on the Accessibility Helpline. Use data to Identify trends and make recommendations for improvement based on effective analysis.
Function as a consultant giving technical advice, guidance and assistance on alternative media operations to various agency personnel, taxpayers and stakeholders; coaches and review the work of lower graded employees accordingly.
Conduct accessibility testing against Web Content Accessibility Guidelines (WCAG) success criteria to meet Level AA conformance and other federal requirements and accessibility standards. Remediate files to WCAG standards using Adobe Acrobat Pro and Common Look PDF software.
Participate in projects, studies and task groups to provide guidance on accessibility and compliance laws. May participate in user acceptance testing to certify compliance with accessibility laws and standards.
Utilize computer technology for communication, data gathering and analysis to report information, improve program effectiveness and to make data-driven decisions. Prepare statistical reports, managerial briefings, project plans and other written communications to employees at all levels in the Agency.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Travel Required

Occasional travel - 01 to 05 Nights Per Month
Supervisory status

Promotion Potential


Job family (Series)

1001 General Arts And Information

Conditions of Employment
Refer to Other Information
Click "Print Preview" to review the entire announcement before applying.
Must be a U.S. Citizen or National



You must meet the following requirements by the closing date of this announcement.

GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Experience assisting others with laws, standards, and guidelines associated with persons with disabilities as it relates to accessibility services; Experience with Plain Writing Act of 2010; Experience with alternative media formats; Experience with written and oral communication.
One year of graduate level education at an accredited college or university in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.
Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Additional information

One (1) Position is located in to be filled in Wage & Investment (W&I), 400 North Eighth Street. Richmond, VA (VA0088).

The anticipated start date is To Be Determined


We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
Relocation expenses No
This is a bargaining unit position.
We offer opportunities for telework.
We offer opportunities for flexible work schedules.
A 1-year probationary period is required.
Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Obtain and use a Government-issued charge card for business-related travel.
Undergo an income tax verification and review of prior performance/conduct.
Tour of Duty: Monday - Friday 8:00 a.m.- 4:30 p.m.
Must meet IRS telework eligibility requirements
File a Financial Disclosure Report within 30 days of appointment and annually from then on.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

Rating: Your application will be evaluated in the following areas: Project Management; Writing; Oral Communication; Problem Solving; Interpersonal Skills; Technical Competence. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligible' s will be listed at the top of their assigned category and considered before non-preference-eligible' s in that category. Qualified preference-eligible' s with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of category B or better to be rated as “well qualified" to receive special selection priority.

To preview questions please click here.

Background checks and security clearance
Security clearance

Not Required
Drug test required


Required Documents
Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

VETERANS' PREFERENCE DOCUMENTATION If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.

Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Learn more about Federal benefits programs at: Pay and benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Salary Range: $49000 - $63000

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