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Global Head of Accessibility


Santa Clara, CA,US

This job is expired.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Are you passionate about creating product experiences that everyone can use, and love? Are you driven to ensure people of all abilities have great experiences at work? Are you determined to equalize the playing field – ensuring everyone can be efficient, productive and excel at their work?

At ServiceNow, our purpose is to make the world of work, work better for people – and that means everyone, including those who have specific needs and require accessible digital products. We are dedicated to a work environment that is inclusive, where everyone belongs – and that holds true for our employees and our customers.

As the Head of Accessibility at ServiceNow, you’ll have the opportunity to define a broad strategy across our product and employee experiences, that leads the industry in accessibility and inclusive design. You will be a customer facing thought leader, partnering with accessibility experts from our formative Fortune 500 customers to lead the industry in accessible technology. You’ll work with leadership across the company to develop a program that ensures our products exceed customer expectations, and you will ensure ServiceNow is an inclusive employer and software solution. You will lead accessibility across our product portfolio, working closely with a cross-functional team of designers, researchers, product managers and engineers who share the same passion for inclusive design.

What you get to do in this role:

Lead a companywide accessibility program, including Product Experience, Employee Experience, Corporate Communications, Legal Compliance, Customer Relationships,

Execute a product roadmap that ensures the ServiceNow product experience meets industry standard the latest compliance requirements, such as Section 508 and WCAG guidelines.

Ensure the product experience is not just compliant, but is also usable and efficient for A11y users, meeting standard best practices and user expectations.

Actively participate in the external accessibility community to demonstrate thought leadership and innovation.

Work directly with industry experts to understand evolving compliance requirements and execute a program that ensures ServiceNow meets these requirements by key deadlines.

Work directly with key customers to understand their expectations, how they audit and measure accessibility, manage escalations, and stay ahead of their needs.

Work with Legal and Compliance teams to ensure our contracts and commitments are meeting compliance and regulatory requirements.

Work with Corporate Comms and Product Documentation to ensure our customer facing communications are clear, position ServiceNow as an Accessibility leader, and mitigate customer inquiries and escalations.

Work Employee Resource Groups to ensure our employees have accessible tools, can use our product effectively, and feel included at ServiceNow.


To be successful in this role you have:

10+ years of experience working in the field of accessibility, in a Product Management or Program Management capacity.

4+ years leading a strategic, cross-company accessibility program.

Experience coordinating cross-functional software teams and a product roadmap to deliver end user delight.

Strong communication skills, with the proven ability to advocate and influence stakeholders, building empathy for our customers and users.

Industry relationships and expertise to stay on the cusp of accessible technologies and practices.

Experience leading a strategic Accessibility program that includes product development and employee experience.

Experience leading and coordinating a cross-functional team including UX Design, Engineering and QE.

Expert in global compliance regulations to meet regional expectations and requirements.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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