Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Technology Business Services Consultant to support the Technology Digital Accessibility Production and Conformance team. This team is responsible for digital accessibility testing and validation of Wells Fargo digital content to ensure it meets digital accessibility requirements.

Responsibilities include, but are not limited to:

Perform in-house accessibility testing and/or interpreting the test results of others (vendor)
Train team members, provide mentorship and guide talent development opportunities for team
Meet accessibility risk governance team processes and procedures in support of Conformance and Sunrise
Support development of Wells Fargo Online Standards and Guidelines ensuring compliance with WCAG 2.1 and WCAG 2.2., A and AA success criteria
Work in a highly collaborative environment, supporting scrum teams to deliver accessibility solutions throughout the Agile testing life cycles.
Be passionate about delivering accessible digital solutions and processes ensuring that solutions for accessibility contribute to a positive user experience for customers of all abilities
Promote accessibility within the organization; advocate for considering accessibility as a vital part of the customer experience
Be part of a diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Share our passion and ability to advocate for accessible solutions and teach others. Be devoted to helping to define and improve the team’s accessibility-related processes.

Required Qualifications:

4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education.
3+ years of experience in , regulations, standards, and guidance.
5+ years of relationship management experience with business and technology partners

Desired Qualifications:

CPACC Certification or other relevant background, training or experience in Accessibility and Accommodations
Excellent verbal, written and interpersonal communication skills.
Ability to successfully interact with all levels of an organization.
Ability to exercise independent judgment and creative problem-solving techniques utilizing critical thinking and analytical skills
Excellent analytical skills and ability to solve complex problems without direct oversight.
Strong knowledge of agile methodology

Posting End Date:
30 Jan 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.