Digital Accessibility Coordinator
Case Western Reserve University
Working under general direction, the Digital Accessibility Specialist will support CWRU faculty in ensuring digital learning materials and learning experiences are accessible and compliant with CWRU’s standards and adoption of Web Content Accessibility Guidelines (WCAG) compliance standards and levels. Responsibilities include formatting and/or remediation of digital documents and files to ensure they are accessible using assistive technology devices, working with university support staff to schedule and provide training to faculty and staff in digital accessibility, and coordinating vendor services as needed for remediation of documents and/or file and to coordinate support Communications Access Realtime Translation (CART) services to support synchronous class sessions and or meetings. The position will serve as a hub between administrators, faculty, librarians, disability services, instructional designers and technologists, vendors and others to ensure that WCAG requirements are met in delivering accessible digital course materials in a timely fashion.
Work directly with faculty, instructional designers, and other identified stakeholders to review and identify digital content and materials that require digital accessibility remediation in order to fully comply with WCAG 2.0 AA and CWRU standards. These include both learning materials and departmental administrative documents and manuals and make changes as needed to ensure accessibility. (25%)
Perform WCAG 2.0 AA compliance and accessibility testing using Assistive Technology (AT), such as JAWS, Dragon Naturally Speaking and Zoom Text. (20%)
Manage and coordinate submission and receipt of content for accessibility remediation via approved vendor resources. (15%)
Perform technical editing and quality control of documents using Adobe Acrobat Pro and/or other accessibility remediation software tools as needed to convert Microsoft Excel, Word, PowerPoint, PDFs, scanned materials, and other digital documents/file into accessible formats that comply with WCAG 2.0 AA and CWRU standards. (10%)
Schedule and participate in faculty and staff training in digital accessibility. (10%)
Work closely with the Disability Resources Liaison to support digital accommodation needs, including coordinating and scheduling required digital accommodation supports such as live captioning, etc., for video conferences and other meetings. (9%)
Provide just-in-time coaching/consulting for faculty and staff as needed. (5%)
Seek and complete any needed training in accessible document design and stay abreast of changes in WCAG compliance standards. (5%)
Perform general clerical assistance as needed to support the daily operations. (1%)
Department: Continuous contact with the staff of University Technology and Academic Departments and Schools to provide information and support to faculty, staff, and students.
University: Frequent contact with the Department of Disability Services coordinating to ensure that student accommodation needs are met, assistance with scheduling faculty and staff training performed by Disability Services.
External: Frequent vendor contact to provide accessibility remediation services (e.g., video captioning and transcripts, making documents accessible for assistive technologies), and vendors assisting with meeting student accommodation needs such as live transcriptioning.
Students: Moderate contact communicating with students when ensuring accommodation needs are met.
This position has no staff supervisory responsibility, but may be asked to supervise students assisting with digital accessibility remediation.
Education/Experience: High school education required. Associate's degree in business management; more education is preferred. Minimum of 6 years of related administrative assistant experience, project management or other roles requiring multi-tasking, tracking multiple tasks and completing projects or assignments on time. One year of experience in higher education and/or in digital accessibility preferred.
Web Accessibility Specialist (WAS) certification, Certified Professional in Accessibility Core Competencies (CPACC) desirable.
Ability to interact with faculty and staff and provide training and help as needed with digital compliance needs. Ability to interact with colleagues, supervisors, and customers face to face.
Ability to meet consistent attendance.
Excellent communication skills. Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively. Ability to actively listen and be responsive to verbal and non-verbal clues.
Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between University Technology and other university areas, teams, departments, etc., to help achieve business goals.
Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.
Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action.
Ability to optimize the use of time and resources to achieve the desired results; effectively plan and organize work to minimize crises; prioritize appropriately.
Ability to identify various types of problems, as well as opportunities for increased efficiency and improvement, along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.
Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience. Ability to communicate technical information to non-technical audience.
Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity.
Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Access, Excel, Word, PowerPoint, Outlook) and Adobe Acrobat. Proficiency in Publisher, Google Docs and Google Sheets software, and Learning Management Systems (e.g. Canvas, Moodle, Coursera, etc.) preferred.
Ability to respond positively and act with a sense of urgency to challenging work and deadlines.
Ability to quickly learn ADA, WCAG 2.0 AA and university requirements to ensure digital accessibility.
Ability and willingness to master new software platforms.
Ability to collaborate with faculty and staff to support review and remediation efforts necessary to ensure content meets ADA standards.
Position will require frequent sitting and use of computer and other technologies, frequent standing and walking to provide training, assistance to faculty and staff in various locations on campus. Overtime will be infrequent, but could occur during times of high need, especially in getting ready for new academic terms.