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IT Accessibility Consulting Practitioner / Account Manager

TestPros

Potomac Falls, Virginia,US

Company Overview
TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, NIST SP 800-171 Assessment and Compliance, ATO Support, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience (CX), Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Compliance, and Research and Development (R&D) services. TestPros is an Equal Opportunity Employer.
TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world. We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.
Job Summary
TestPros is looking for an experienced accessibility professional to support our Accessibility consulting work for various Commercial and Federal consulting services projects.
This role is responsible for the successful delivery of a portfolio of consulting services and product implementation projects. In this role, the selected candidate will work with our client’s product development teams consulting on establishing an accessibility practice within their own QA environments. Selected candidate will work with other team members and be part of a cross-functional services team, to support all accessibility consulting and management level criteria. The IT Accessibility Consulting Practitioner Manager must be delivery and efficiency focused, with the ability to manage all aspects of a consulting project to include requirements analysis, bid and proposal development, resource planning, process improvement, talent management, and customer relationship management. The ideal candidate will thrive in a fast-paced environment where personal responsibility and open, direct, respectful communications are highly valued.
Location: Remote and/or local to the Northern Virginia area
On-site visits: Occasional on-site meetings will be required at our Sterling Virginia office.
Responsibilities:

Ensure customer satisfaction through the delivery of high-quality consulting services across a portfolio of commercial and federal government projects
Ability to elicit and understand customer requirements and covert those requirements into a technical services solution
Ability to accurately estimate time and cost for each project
Monitor performance of team members and provide timely feedback and development assistance
Foster an environment of continuous learning, innovation and excellence
Manage resource assignments and staffing levels, including recruitment as needed
Identify and implement improvements to the processes and tools used in the Accessibility Consulting practice area
Work closely with development teams, product managers, and customer success teams to ensure successful delivery of consulting services or product implementation projects and remove roadblocks
Develop, review and approve formal statements of work, change requests, and proposals
Review the organization’s process to ensure whether they align with the current policies
Formulate timely reports and documentation to track progress
Work with customers and identify the consulting opportunities to meet their accessibility requirements
Provide consulting and training to development teams and help them build accessibility into their existing quality programs
Analyze the data to find the areas for improvement
Effectively collaborate with peers and company leadership to accomplish team, corporate and client objectives
Perform accessibility audits and assessments of web, desktop, mobile, and other forms of Information Technology.
Expert knowledge and experience with assessing conformance to Section 508, WCAG 2.0/2.1/2.2/3.0, and DHS Trusted Tester requirements.
Ability to conduct quality control and quality assurance reviews of compliance documentation, such as Accessibility Conformance Reports (ACR), Voluntary Product Accessibility Templates and other compliance reporting mechanisms (e.g., Accessibility Conformance Report Tool)
Identify and clearly document accessibility issues.
Identify and clearly document remediation recommendations.
Answer developer, designer, and content contributor questions about accessibility requirements.

Requirements

Minimum of 5 years of experience in professional digital accessibility testing and artifact assessment and remediation
Experience evaluating web pages for WCAG 2.1 A/AA/AAA conformance
Experience using a variety of assistive technologies, e.g.,NVDA, JAWS, VoiceOver, Talkback, Dragon Naturally Speaking, etc.
Strong demonstrative business acumen
Exceptional communication skills - both orally and written
Strong customer service skills
Demonstrative ability to develop proposal estimates for successful capture
Demonstrative ability for customer acquisition process
Experience coding accessible web pages using HTML and CSS.
Experience testing native mobile apps for accessibility.
Can write accessibility recommendations for remediation.
Familiarity with agile web development processes, technologies, and tools
Strong organizational and time-management skills with the ability to handle multiple tasks at once, while still paying attention to detail
A strong work ethic and self-starter attitude, with the ability to thrive in a fast-paced environment
Bachelor’s degree in a related field or equivalent work experience and advance certifications/course work
One or more professional certifications such as: IAAP WAS, CPACC, DHS Trusted Tester v5, etc.

Benefits
TestPros offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays, 401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more! All benefits are per TestPros current policies and are subject to change without notice. Benefits are available to full-time employees.
TestPros, Inc. is an Equal Opportunity Employer.

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COVID Notification*
To ensure compliance with President Biden's 9 September 2021 Executive Order 14043, TestPros, Inc. is implementing a requirement for US based employees to either show proof of being fully vaccinated from Covid-19 or have an approved/reasonable accommodation (based on disability/medical condition or sincerely held religious belief) exempting an employee from the requirement, by 8 December 2021 (timing may vary state by state). Individuals who are unable to meet Covid-19 requirements due to a disability/medical condition or sincerely held religious belief, may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to regular Covid-19 testing.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, or protected veteran status.

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