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Senior User Experience Accessibility Specialist - $154,313 a year


St. Louis, MO,US

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
US Remote

Team Overview:
The Senior Accessibility specialist is a member User Experience department and works with multiple product teams to ensure that their systems, applications and experiences are meeting accessibility standards for any person with an accessibility need. The ideal candidate will be accomplished in auditing systems using available tools to find accessibility issues, recommending solutions for violations found, and has the experience and expertise to expand web accessibility knowledge and practices within those product teams.

What you'll do:
Develop digital accessibility training materials, and lead and conduct training sessions and shape guidance with development, design, and/or content creators detailing the importance of web accessibility and how it intersects with their work through coaching, leadership, and knowledge sharing.

Clearly summarize accessibility findings and provide recommendations for remediation, including code-level recommendations and solutions.

Facilitate team playbacks and training sessions in an effective way that focuses on creating a shared understanding to improve quality of work and execution of firm standards.

Responsible for creating and applying business and technical knowledge to ensure adherence to Web Accessibility Standards (WCAG 2.0/2.1) and high-quality recommendations are made for business and enterprise software solutions.

Develop, coordinate and implement services, programs and activities in coordination with various stakeholders to support firm accessibility initiatives.

Build and maintain effective partnerships with firm peers to increase the awareness and importance of digital accessibility on campus and advance the accessibility of the firm's public web properties and digital artifacts.

Lead the evaluation, selection, and onboarding of vendor products for accessibility and contribute to information technology procurement processes.

Work closely with firm leadership and accessibility advocates to support firm-wide accessibility initiatives and to define and maintain current roadmap, vision and strategy for digital accessibility within the firm.

Utilize and interpret internal and external research to make credible recommendations for individual assistive technology needs of firm employees.

Serve as an effective spokesperson for digital accessibility.

Establish and maintain effective relationships across departments, business areas, and vendors.

Proven ability to drive multiple development efforts varying in size and complexity that make significant accessibility impacts for all users of Edward Jones systems; Development engagements can last from several months to multiple years in duration.

Own self-development, staying current with digital accessibility techniques and tools, and demonstrate out-of- the-box thinking.

Works independently utilizing the POUR Methodology of web accessibility (Perceivable, Operable, Understandable, and Robust), User Experience standards, and Technology Standards, escalating issues to leaders as needed.

What Experience You Need:

Bachelor's degree in Human Computer Interaction, Psychology, Instructional Design or Computer Science p referred, or related work experience.
5+ years of experience assessing digital materials (Interfaces, PDFs, etc.) that adhere to accessibility standards (WCAG, WAI-ARIA).
7+ years of experience developing, designing or maintaining desktop, mobile and responsive web applications with web technologies (HTML, CSS, JavaScript, jQuery).
5+ years of experience with accessibility standards and guidelines (WCAG, WAI-AIRA).
Expert with multiple accessibility and assistive technology testing tools such as JAWS, Dragon, Fusion, deque, Wave, ZoomText.
5+ years of experience conducting system analysis; planning, designing, analyzing, testing, and implementing accessibility solutions.
Experience with working collaboratively with product teams to develop, maintain, and implement applications, regarding digital accessibility technologies, policies, standards, and best practices.
5+ years of experience documenting test plans, expected test results, actual test results, identified issues, and steps to replicate accessibility findings.
Proficient in multiple user experience disciplines (Research, Design, Engineering), techniques, and processes.
Expertise in mentoring and/or coaching multiple product teams within an agile software development organization.
Strong interpersonal and communication (written and verbal) skills, and the ability to present ideas, thoughts, arguments, and information clearly.
Expert in facilitating remediation of accessibility issues with little guidance.
Strong ability to create and maintain best practice documentation and practices, used across multiple systems and functional areas.
Ability to understand and explain technical issues and their implications for projects and business decisions, facilitate discussion and resolution of problems, and mentor other IS associates.

What Could Set You Apart:

IAAP Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS), or other certification is preferred.
Responds well to direction, embraces feedback, and champions change.
Ideal candidate will have experience and understanding of financial services industry and regulatory requirements.
MS Computer-Human Interaction or similar degree desired.

2021 FORTUNE 100 Best Companies to Work For® By Great Place to Work® and FORTUNE Magazine – Edward Jones was named No. 20 on the list.
From FORTUNE ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
2021 Corporate Equality Index – Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation’s 19th annual scorecard on LGBTQ workplace equality.
From The Human Rights Campaign. All Rights Reserved
2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
J.D. Power, 2021 – Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors’ satisfaction among those who are employed by an investment services firm. Visit for more information.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Salary: $90628 - $154313
Category: Headquarters

Salary Range: $90628 - $154313

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