Service Designer

Have you always wanted to work for a company with a real social mission? This is your chance! For almost 20 years, we’ve been developing products to help people live a more fulfilling and complete life. For the past 10 years, our mission has been to empower people with communication difficulties through innovative technology.

Our users are at the heart of what we do. Many of our users are autistic, have cerebral palsy, Down syndrome and/or fine motor, vision or cognitive challenges. We are proud to collaborate with our users to make sure our apps best serve their needs. Our users play a crucial role in who we are.

We are a very motivated bunch. We work hard to create something that not only makes us proud but changes the lives of those who need it. We believe that it is time to further boost the impact of our work. We need to look beyond building products and creating implementation resources. It is time to change what we deliver and how we work and move to service design. This is where you come in!
About the Role

We are looking for a service designer with a background in UX design to join our team. You are already living in the Netherlands and have 5+ years of experience designing digital services. You are excited by the opportunity to help define and build meaningful services. Most of all you understand what makes a great customer experience.

At AssistiveWare you’ll collaborate with our broad team of specialists, including UX designers, graphic designers, clinical experts, communication specialists and more. You will share the office with a very international group of people and our two cats.

If you have the curiosity, passion and collaborative spirit, come and join us!
What you’ll do

You’ll lead the introduction and implementation of service design thinking and doing across the whole company
You’ll facilitate service design workshops for multiple teams, create user journey maps and service blueprints to get a shared understanding.
You’ll help team leads to conceptualise, organise and execute service design projects and activities with their team.
Mentor our UX designers, product managers and graphic designers on implementing service design.

What you’ll need

5+ years of experience with service design around digital experiences.
A Masters degree in a service design related discipline.
A strong portfolio that demonstrates your thinking, process and core skills.
A background in UX or extensive experience with UX methods and tools.
A strong focus on user-centered design.
Hands on experience leading and facilitating research, ideation, prototyping and implementing activities and workshops.
Ability to simplify complex processes.
Excellent analytical and strategic skills.
Fluent written and spoken English communication skills.

What you’re like

A creative thinker, open-minded and inspiring.
A good communicator and a people’s person
A team player who takes the lead in facilitating collaboration.
Have strong attention to detail and excellent organisational skills.

What we offer

A position for 32 hours a week.
Market conform salary.
Opportunities for professional development and (worldwide) travel.
An interesting and versatile job where your personal input is appreciated and expected.