Accessibility Solutions - Program Manager
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.
Within PVSI, the Shared Services Team is involved in a wide-variety of high-priority initiatives across the company and this role will be in the Group Portfolio Delivery Organization, which is dedicated to project managing the high-priority initiatives.
Program Manager will be accountable for managing a program of projects or for the direct and independent management of the most complex projects of the business that typically include multiple systems and significant diversity in multiple lines of business. Successfully informs and influences sponsors and key stakeholders, senior, and executive leadership to promote success of program and/or project performance and prioritization, frequently through times of ambiguity and significant, long-term obstacle management. Seeks counsel of peers, stakeholders, and/or program/project leads in times of strategically complex or critical ambiguity and adapts planning, communications, and engagements.
This Program Manager role will be responsible for Program and Project Management and Accessibility leadership. The specific responsibilities will include:
Lead initiatives to ensure their organization’s processes, procedures, methods, artifacts, and other deliverables align with the accessibility requirements of Wells Fargo’s Online Accessibility Standards and policies
Promote accessibility within the organization; advocate for accessibility as a vital part of the customer experience where prevention and Universal Design are our guiding principles
Oversee teams comprised of Accessibility user experience design and technology experts who consult on design solutions, collaborate with designers and front-end developers, accessibility testers, and manage an established accessibility testing program
Drive accessibility strategy, processes and standards within Agile and waterfall frameworks
Promote accessibility as a delivery practice, and its impact on standards, delivery, cost management, and risk mitigation
Collaborate with key partners to safeguard the accessibility experiences and adherence to federal regulations and enterprise policies
Coordinate and enforce systems, policies, procedures, and productivity and advocate on behalf of the team to ensure Accessibility standards and processes are followed
Keep up to date with the latest accessibility industry laws and guidelines
Participate in the enterprise Accessibility community through participation in accessibility forums, events, and trainings
Ensure that solutions for accessibility contribute to a positive user experience for all customers
Why you’ll thrive here: You share our passion and ability to advocate for accessible solutions and teach others. You are devoted to helping to define and improve the team’s accessibility-related processes. You partner well with others and are willing to keep asking questions until you get what you need. You are excited to drive transformation in how we get work done.
10+ years of experience in one or a combination of the following: project management, project delivery, project methodologies, digital product/program management, strategic planning or implementation
3+ years program management experience
Other Desired Qualifications
3+ years of experience managing accessible solutions and teams comprised of Accessibility (American's with Disabilities Act) user experience design and technology experts who consult on customer facing internet/web design solutions, collaborate with designers and front-end developers, accessibility testers and manage an established accessibility testing program - accessible solutions and/or accessibility-related processes
5+ years managing complex technology solution delivery following SDLC
Financial services industry experience
General understanding of Web Content Accessibility Guidelines, Universal Design and the current legal landscape
IAAP Certified Professional Accessibility Core Competencies (CPACC) Certification
Have Attended Accessibility Industry Conferences in the past several years
General knowledge about assistive technologies
Proven ability to identifying creative approaches to accessibility challenges and problems
Excellent verbal, written, and interpersonal communication skills
NC-Charlotte: 401 S Tryon St - Charlotte, NC
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
CA-SF-Financial District: 525 Market St - San Francisco, CA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.