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Senior Manager, Web Accessibility (Public Sector)

Publicis Sapient

Arlington, VA,US

Support and guide key Public Sector accounts in designing, developing, implementing, and monitoring accessible digital experiences that meet the Web Content Accessibility Guidelines / Section 508. This includes hands-on accessibility support and oversight across digital channels including web, native apps, documents, etc.
Recognized as an accessibility technical subject matter expert for user interface experiences, this role involves leading accessibility evaluations of digital experiences, monitoring industry trends, and identifying best practices.
With the support of the Public Sector Leads, provide direction on enabling key accounts to establish accessible experiences:
Identify account-specific training needs.
Collaborate with accounts to shape their future accessibility ownership.
Analyze and identify gaps in the current working processes.
Establish goals for improvement and set realistic timelines.
Regularly report on accessibility maturity status and the status of the pilot project to Industry Lead and Accessibility Center of Excellence (ACoE).
Act as the client liaison for sharing accessibility knowledge and ensure that team members are directed towards PS Accessibility Support Pillars.
Participate in design reviews, draft accessibility requirements for new features, and assist teams in creating accessible digital content. This includes ensuring teams are following set processes and guiding them towards existing job aids, checklists, and training sessions.
Mentor, coach, and collaborate with designers, engineers, and other accessibility, design, and usability specialists on advanced digital accessibility principles.
Drive utilization of tools, job aids, and processes to aid team members in their accessibility work and to work more efficiently.
Explore the capabilities of digital platforms to drive accessibility forward and document best practices and technical implementation techniques.

Work alongside client teams, guiding them towards accessible methods of work, and helping Publicis Sapient expand and refine external accessibility service offerings


Deep knowledge of accessibility standards, trends, best practices, and requirements.
Intermediate to expert knowledge of and experience using various assistive technologies. Reliance on assistive technologies for daily work is an asset.
Accessibility certification is a bonus: IAAP CPACC, WAS, CPWA, or the DHS Section 508 Trusted Tester designation. There is an expectation that you achieve certification within one year.
Bachelor's degree in business, communication, computer science, computer engineering, human factors or a related field of study, or equivalent experience.
Five or more years practical web accessibility experience.
Seven or more years experience in at least three disciplines, such as front end development, experience design, or in a diversity and inclusion related role.
A passion for and deep understanding of inclusive design.
Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and Enterprise Architecture frameworks.
Intermediate or higher programming skills, with the ability to explain desired technology outcomes to development teams.
Successful manager with experience in helping to grow and develop high performing teams.
Experience supporting Section 508 for Federal clients is an asset.
Proven soft and interpersonal skills, including teamwork, facilitation, and negotiation.
Understanding of existing, new and emerging technologies.
Proven ability to provide accessibility solutions for designers, developers, and testers.
Expert communication skills, with the ability to translate complex technical requirements into relatable scenarios and influence design outcomes.
Intermediate or higher programming skills, with the ability to explain desired technology outcomes to development teams.
High Level of awareness of disability related issues with respect to digital accessibility.
Self-driven, with ability to take ownership and accountability; must be adept at working in a self-guided manner to drive inclusive design principles.

Additional Information

Additional Information

Pay Range: $150,000 - $190,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1-617-621-0200.

Company Description

Publicis Sapient | Public Sector is looking for a Sr. Manager, Web Accessibility to join our team that focuses on US Federal and State and Local government clients. At Publicis Sapient, we believe that making digital experiences accessible improves the experiences for everyone, and that it is our responsibility to ensure that the products, services, and solutions we create for our clients and in turn their customers and employees are accessible for everyone, no matter how they navigate.

Reporting to Accessibility CoE and Public Sector Leads, you will guide cross-capability teams in the ongoing creation and maintenance of accessible digital experiences for Publicis Sapient Public Sector clients.

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