Title: Relationship Manager
Reports To: President OR Director of Sales
Salary: $50,000-$65,500 yearly
Date: June 1, 2022
Are you an experienced people-person who thrives on making new friends wherever you go and looking for new opportunities to help and support the community? Are you a nonprofit digital expert who is looking to expand your influence and make a bigger impact on the world? Are you wildly passionate about social justice and helping social impact organizations push their missions forward? Maybe it’s time for you to use that passion for good in a broader way. Let’s join forces and help nonprofits create accessible and inclusive digital experiences and ensure they are reaching as many folks who want to support their mission as possible.
We are looking for someone that ‘gets’ nonprofit digital and who can help find the right clients who are ready to work with Firefly and move their digital work forward like never before. As our new Relationship Manger, you will be our client’s first point of contact. You will need to be a good listener, bring a solid understanding of strategic and technical needs, and excellent problem-solving skills. Your role is to gain understanding of where the client is in their journey towards to their goals, and then to guide them through the process of understanding how our marketing, website, or solutions services can bring ease to their journey. Our desire is to be humble, kind, trustworthy, and approachable during this process, and to continue to grow and foster a deep relationship with each client.
Our company’s success is built on the missions of our social good clients and our mission is to effect change through their communities. The ideal candidate for this role will be similarly mission-driven, a builder of relationships, and personally invested in the success of our clients.
This position is responsible for success in the following areas:
Nurturing New Opportunities
Creating trusting and honest relationships with leads
Expert guidance from the initial understanding of organizational goals, to the services best suited for supporting these needs
Assisting in continuing the objective of amplifying social good through our digital services
Additional Administrative Tasks as Required
The person in this role must consistently demonstrate Firefly’s core values:
Curiosity – naturally excited by the unknown and carving your own path
Authenticity – showing up ready to do incredible work and being 100% yourself
A willingness to do the right thing – for our team and our clients
Nailing it – producing high-quality work and client-focused solutions
A commitment to Justice, Equity, Diversity, and Inclusion – creating an equitable and welcoming workplace, showing up as a trusted ally and partner, and to seek out communities that are traditionally underrepresented in our staff, partners, and clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Evaluate leads generated through Firefly marketing efforts/channels – including but not limited to email campaigns, conferences, webinars, and partner relationships – to ensure that Firefly can solve the problem(s) that the prospect or clients has brought to the company.
Sharing the value that Firefly can bring to each prospective client.
Create proposals and cultivate contracts with teammates as needed throughout the relationship cycle.
Carry out strategic partnership building with key leads.
Regularly report on the status of opportunities, procuring and assessing data from a variety of sources and making recommendations based on that data.
Making introductions to the correct team members internally to create problem-solving proposals. Assisting the clients in making the process as easy and positive as possible.
Actively participate in full team meetings and cross-team new business meetings on a regular basis to ensure consistent flow of information throughout the team.
Work in collaboration with team members to understand Firefly’s services and ensure services are scoped and provided with an appropriate degree of accuracy and a focus on the value our services bring to our clients.
Collaborative Approach to Work
A Customer/Client Focus
A desire to grow and maintain strong and healthy relationships
Ability to Analyze Information Accurately
This position has no supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations can and will be made to ensure the success of each team member.
Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 4:30 p.m. and must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.
This position requires occasional travel, both local and throughout the United States.
Required Education and Experience
A bachelor's degree in sales, marketing, business, or equivalent experience.
Two to five years in any relationship-building role. Previous experience with digital marketing and website services in an agency setting strongly preferred.
Two to five years’ experience working with or for nonprofit social impact organizations.
Demonstrated ability to manage multiple priorities simultaneously.
Familiarity with Hubspot, Office365, and Accelo (or other PM tools) preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Firefly Partners is a women-owned digital marketing agency delivering tailored digital solutions that help social impact and progressive organization achieve their goals. We design beautiful and accessible websites and use digital tools and marketing strategies to engage every organization’s unique set of supporters. Our commitment to social good is matched by an open, collaborative, and client-first approach. We work every day to effect change in communities by providing first-class support and ease to our social-good client.
Firefly Partners is an equal opportunity employer. We value diversity in all its forms and aim to create an inclusive culture. Firefly encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, hair texture, age, national origin, marital status, disability, veteran status, or other status protected by law. We are advocates for equity in the workforce, and justice for the underrepresented.
Type: Exempt salaried position. Firefly offers a competitive salary commensurate with experience plus comprehensive benefits including 100% covered premiums to employee health care, dental, vision, and additional optional HSA and 401K packages. We have multiple tiers to suit your needs!
Fully employer-paid STD, LTD, and $15,000 Life Insurance policy.
Three weeks of paid vacation, and up to 21 days of sick time and holidays. Full tech setups, and monthly internet stipends. Educational assistance credit also offered for qualifying courses.
To Apply: Please send resume and cover letter to our BambooHR opening. Cover letter is important to us, tell us why you would like to work for Firefly!
Salary Range: $50000 - $65500