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Sr Accessibility Specialist

General Dynamics

Springfield, VA,US

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Sr Accessibility Specialist joining our team to support our Intelligence customer in Springfield, VA.

Job Requirements:

Front line user support for Accessibility Tools and Projects (such as Unclassified Webcams)

Provide client support for all client service report requests to include maintenance and troubleshooting

Development of user support guidelines and documentation

Perform initial remediation and/or coordination for IT Accessibility issues.

Provide accessibility support to NGA's Internal Helpdesk

Be familiar with NGA's IT Architecture, Policies, Procedures, and processes and ensure IT Accessibility is integrated into the procurement, development maintenance and use of ICT

Collaborate with UDS personnel to ensure the establishment of a framework for IT Accessibility.

Create and maintain documentation for all troubleshooting procedures for all accessibility tools and software to aid in remediation

Open service request tickets using Service + and ensure that client support tickets concerning IT Accessibility and/or reasonable accommodations are resolved

Assist Reasonable Accommodations in navigating CIO-T service processes

Work with CIO-T personnel to ensure more efficient processes and resolution of reasonable accommodation and/or IT Accessibility requests

Provide guidance on IT Accessibility law, policy, and best practices as necessary.

Experience Required:

5+ years

Desired Qualifications:

Experience with Remedy, Service + and other ticket tracking systems

Some experience with machine learning and captioning software

Some experience with knowledge or video relay systems

Experience with Accessibility tools including but not limited to JAWS, ZoomText, and Majic

DODI 8570 certification

Experience documenting and remediating IT issues and processes

Broad experience with NGA's IT Architecture (in particular user facing services architecture, processes, and organizational structure)

General knowledge of Accessibility tools and software

Strong Passion for Diversity, Equity, Inclusion, and Accessibility

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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