Sr Accessibility Specialist
General Dynamics
Springfield, VA,US
This job is expired.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Sr Accessibility Specialist joining our team to support our Intelligence customer in Springfield, VA.
Job Requirements:
Front line user support for Accessibility Tools and Projects (such as Unclassified Webcams)
Provide client support for all client service report requests to include maintenance and troubleshooting
Development of user support guidelines and documentation
Perform initial remediation and/or coordination for IT Accessibility issues.
Provide accessibility support to NGA's Internal Helpdesk
Be familiar with NGA's IT Architecture, Policies, Procedures, and processes and ensure IT Accessibility is integrated into the procurement, development maintenance and use of ICT
Collaborate with UDS personnel to ensure the establishment of a framework for IT Accessibility.
Create and maintain documentation for all troubleshooting procedures for all accessibility tools and software to aid in remediation
Open service request tickets using Service + and ensure that client support tickets concerning IT Accessibility and/or reasonable accommodations are resolved
Assist Reasonable Accommodations in navigating CIO-T service processes
Work with CIO-T personnel to ensure more efficient processes and resolution of reasonable accommodation and/or IT Accessibility requests
Provide guidance on IT Accessibility law, policy, and best practices as necessary.
Experience Required:
5+ years
Desired Qualifications:
Experience with Remedy, Service + and other ticket tracking systems
Some experience with machine learning and captioning software
Some experience with knowledge or video relay systems
Experience with Accessibility tools including but not limited to JAWS, ZoomText, and Majic
DODI 8570 certification
Experience documenting and remediating IT issues and processes
Broad experience with NGA's IT Architecture (in particular user facing services architecture, processes, and organizational structure)
General knowledge of Accessibility tools and software
Strong Passion for Diversity, Equity, Inclusion, and Accessibility
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA VA Springfield
Additional Work Locations:
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.