UX & Digital Accessibility Coordinator

The User Research Center (URC) at Harvard Library is Harvard's premier lab for user-centered design, digital accessibility, and testing. The URC seeks a UX & Digital Accessibility Coordinator to recruit for UX studies, provide research support, oversee the URC’s web presence, and provide administrative support.

The UX & Digital Accessibility Coordinator will report to the Head of UX & Digital Accessibility and collaborate closely with the UX Researcher. Duties include building participant pool, sending recruitment emails, managing Twitter & LinkedIn accounts, recording notes from studies, and other administrative duties as assigned.

Position Description

The UX & Digital Accessibility Coordinator will:

Oversee participant recruitment across studies and platforms; this includes recruiting from multiple sources, outreach, screening, scheduling, participation agreements, privacy, and incentives management.

Manage the student participant pool and email marketing for the URC.

Organize and support team meetings and virtual presentations.

Support URC event promotion and logistics.

Assist with note taking and create video clips from UX research studies.

Investigate, recommend, and liaise with research tool vendors (e.g. OptimalWorkshop, Calendly, etc.)

Create and post content to the URC's social media accounts on Twitter and LinkedIn.

Support content creation on the URC’s website and research repository.

Communicate UX software updates with the team via email & Slack.

Standardize and improve research templates and supporting documentation (e.g., research announcement, data collection templates, report artifacts).

Work collaboratively with the team to receive and track new UX & accessibility project requests.

Basic Qualifications

Bachelor’s degree.

Minimum 3 years of professional experience with project coordination, administrative support, email marketing, social media management, or website editing.

Additional Qualifications and Skills

Demonstrated commitment to equity, diversity, inclusion, belonging and antiracism.

Familiarity with UX research or social science research methods.

Familiarity with the following software: Mailchimp, Qualtrics, and Calendly.

Familiarity with digital accessibility and WCAG criteria.

Job Function
Library

Location
USA - MA - Cambridge

Job Code
403124 Library Assistant VIII

Sub-Unit
-

Department
User Experience and Discovery

Time Status
Full-time

Salary Grade
055

Union
55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library’s holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers—now and in the future—with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at http://library.harvard.edu and about the Harvard University community at http://hr.harvard.edu/why-harvard.

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.