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Senior ADA Compliance Professional (VA)


Remote, Virginia,US

Humana’s Marketing organization is looking for an experience Senior ADA Compliance Professional to join the Marketing Operations- Strategy, Compliance & Reporting team working remote in the state of Virginia. In this role, you will ensure that Humana is abiding by, and compliant with, all federal and Commonwealth of Virginia discrimination laws pertaining to members with disabilities and limited English. You will analyze operations and critically assess compliance to identify and review potential special accommodations as well as oversee alternative formats, over the phone Interpretation and sign language interpretation (in‐person or video remote interpretation).

Key Role Functions

Ensure and attest to compliance with federal and Commonwealth of Virginia requirements for ADA, LEP and Section 1557 compliance

Research compliance issues and recommend changes that assure compliance with contract obligations

Utilize independent judgment requiring analysis of variable factors and determines the best course of action regarding special accommodations, alternative formats, over the phone interpretation and sign language

Collaborate cross‐functionally internally and externally with providers and the Department of Medical Assistance Services (DMAS) to ensure Members with disabilities are afforded "equal opportunity for equal access" ensuring the Virginia Cardinal Care Contract is followed based on sign language interpretation requirements and over the phone interpretation

Analyze data and influence decisions on what services and products Humana provides for members to ensure compliance with Commonwealth and federal guidelines

Responsible for all language proficiency testing

Support the discrimination phone line for concierge service

File Compliance reporting based on Commonwealth requirements

Contribute to new methods/practices and procedures to ensure contract objectives are met based on the Code of Federal Regulations for Medicaid states

Collaborate with the communication team on the strategy and execution to ensure a comprehensive education plan that cares for all populations

Engage in material review - letter, emails, texts, web, social and marketing

Maintain a strong connection to the market and supporting readiness efforts

Manage a Discrimination Phone line (required by section 1557); the team provides a concierge service for members to call for any questions or help needed for disabilities including, request for interpreters, read over the phone, help accessing Humana customer, service or help with oral grievances

Manage email inbox for any requests for help or information for Accessibility at Humana

Use your skills to make an impact

Required Qualifications

Located in Virginia

Medicaid experience

Experience working with ADA compliance in communications

5 + years of experience in understanding Federal and State Non‐Discrimination laws

Experience working with regulatory agencies and attesting to Federal and State requirements

Strong communications skills

Preferred Qualifications

Bachelor's degree or higher

Experience with metrics and reporting

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours


Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$84,600 - $116,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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