Digital Accessibility Consultant

Hiring Range
$67,156 - $82,000

Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Primary Purpose of Organizational Unit
ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

A Digital Accessibility Consultant proactively and systematically addresses the overall accessibility of Carolina’s digital resources, websites, video, and online educational content. A Digital Accessibility consultant provides outreach and serves on campus wide committees to increase awareness of digital accessibility requirements and university responsibility. They actively collaborate with professionals across campus to ensure compliance with the university’s digital accessibility policy. They serve as a technical subject matter expert and work directly with partners, developers, and vendors to evaluate and ensure that digital solutions are accessible. This position coordinates and leads digital accessibility training for campus developers, content creators, and course instructors to educate the campus community on digital accessibility.

This position is based in Information Technology Services and reports to the Head of Digital Accessibility. The Digital Accessibility Consultants work as part of a team, but are responsible for serving on campus wide initiatives and leading projects related to digital accessibility.

The Digital Accessibility Consultants are passionate about digital accessibility and contribute to the university’s efforts to create and sustain an inclusive digital environment for our community.

Minimum Education and Experience Requirements

Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
Journey level requires an additional one year of experience.
Advanced level requires an additional two years of experience.


Required Qualifications, Competencies, and Experience

Knowledge and experience with WCAG 2.0/ WCAG 2.1 or later accessibility standards and guidelines.
Strong working knowledge of common digital products (ex:Adobe, Microsoft, CANVAS, Sakai) and their remediation and accessibility features.
Familiarity of commonly assistive technology tools (ex: JAWS) and how they support individuals with a disability.
Knowledgeable of trends and industry best practices as it relates to user experience, universal design, and accessibility.
Experience with accessibility audit and quality assurance tools and processes.
Demonstrated experience in evaluating the accessibility of digital products, using a variety of tools, and providing feedback to product owners, web developers, and designers.
Knowledge and experience with web technologies (such as HTML/CSS, JavaScript, Xml, and Web content management systems).
Ability to create documentation, develop, and deliver training to users with a wide range of users.
Effective communication skills to facilitate group discussions and communications, and ability to deliver written materials and presentations.
Strong organizational and project management skills with a demonstrated ability to lead projects effectively and independently to completion.
Ability to work with a culturally diverse population while promoting a campus climate of inclusion and participation.
Ability to translate technical concepts to non-technical audiences.


Preferred Qualifications, Competencies, and Experience

Related certifications in Accessibility, Project Management, or related fields.
Previous experience with digital scanning tools (such as SiteImprove) and how they can be harnessed to improve digital accessibility on an enterprise level.
Familiarity with WordPress.


Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities
Not Applicable.