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User Experience Lead (UX), ED

JPMorgan Chase Bank

Columbus, OH,US

Organization Description : Our Employee Experience Corporate Technology (EECT) User Experience (UX) team relies on smart, driven people like you to design the right technology solutions for all of our corporate functions. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.

Job Description : As an Employee Experience Corporate Technology (EECT) User Experience (UX) Design Team Leader/Manager, you will play a critical part in helping to ensure that our UX teams are delivering for our end-users. You will lead a team of UX Designers and Researchers in their support of the Chief Administrative Office organization. Your leadership will help us design application and product solutions that allow our JPMC Employees to better service our clients' needs. In this role, you will act as a coach, a mentor, and a champion of best practices.

The UX Design Lead elevates UX; not just to solve users' problems, but also to use design to steer the product's evolution into a powerful and extensible framework. You'll be at the forefront of our efforts and be directly responsible for decisions that form our JPMC employee's experiences. The ideal candidate will possess a servant leadership mentality who's goal will be to make our UX teams more effective and efficient in their roles and to help foster their professional growth. This should be an individual who listens empathetically, puts the team first, and genuinely roots for the success of their fellow team members. This role has a number of responsibilities and requires a wide variety of strengths and capabilities, including:

Responsibilities :


Coaching the team to improve collaboration and self-organization, emphasizing continuous learning and growth
Providing visibility into delivery targets, commitments and progress
Proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve
Presenting ideas to stakeholders and advocating on behalf of the user
Proposing and championing improvements to our UX processes
Balancing managerial responsibilities with providing hands-on design support for projects (i.e. delivering wireframes, prototypes, etc.)


Qualifications :

Bachelor's degree in Human Computer Interaction, Interaction/Interface Design, Graphic Design, Technology Communications or related discipline from a major accredited college or university
8+ years or equivalent compelling experiences as a designer for enterprise software, responsive web applications, mobile apps, and defining in-house style guides & documenting standards.
8+ years of experience with modern design tools - Figma, Sketch, Invision, or equivalent.
Experience leading and mentoring high performing teams
Ability to manage work in a highly technical, changing environment
Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings
Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations
Ability to lead collaborative teams and develop meaningful relationships to achieve common goals
Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.
Online portfolio demonstrating superior product design experiences (required for application)
Demonstrated Systems Thinking abilities to understand how projects work together
Experience designing enterprise applications preferable
A11y knowledge/experience.


Employer Description : JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

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