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Senior Service and User Experience Designer

Walsall Council


This job is expired.

We’re looking for someone to help us as we put the user at the heart of our accessible digital applications. All our residents deserve apps that support their needs, with great UI and UX. You will be a key part in improving existing apps and delivering new ones. We embrace the work done by the government and want to extend and maintain digital standards based on Government Digital Services (GDS) principles.

We’re on a journey to give our residents digital access apps across all services and need someone who is passionate about being the voice of the user. You will actively engage with our community to understand how they are using our digital apps and what we can do to improve their experience. You will need to present your findings to a wide range of internal stakeholders and engage with them to help them improve digital deliverables. Training others and sharing your knowledge will be a key part of your role.

You will have accessibility specialists working for you and need to work with and manage them to ensure legislative compliance to WCAG (currently 2.1 AA).

If this sounds like you then we want to hear from you. It’s a great time to join this dynamic and diverse IT team. We are helping our services to move away from traditional telephone and email enquiries to a new range of digital communication channels.

Key responsibilities:

turn challenges, brief and ideas from business into story boards, user flows and wireframes
work with the community to identify and resolve pain points
improve the user experience across digital applications
communicate with stakeholders, incorporate their feedback and build enthusiasm for delivering a high-quality product
keep up with design standards from the industry and work to improve current standards
incorporate best practise, including GDS principles
manage the accessibility team and build accessibility and UX awareness across the council
Relevant skills and experience:

significant experience with UX design across websites and digital applications
proven track record of delivering WCAG compliance
a strong grasp of design fundamentals (colour, layout etc.)
excellent written and verbal communication skills
up to date knowledge of best practice and digital trends
able to work agilely across multiple projects
experience of stakeholder engagement to senior level

Closing date for applications: 1st November 2023

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