Digital Accessibility Program Manager

Open Until Filled

Pinellas County recognizes the value of a coordinated strategy and program to achieve improved accessibility in the digital products and services it produces and provides. As a subject matter expert in digital accessibility, the Program Manager will lead all technical, administrative, planning, and governance of activities associated with the development and roll-out of the County’s first digital accessibility program.

The program will include the creation and implementation of policy and progresses to help Pinellas County meet its commitments to accessibility. This will require a transformational effort, building digital accessibility capacity and transforming processes and responsibilities to reduce the risk of inaccessibility and improve digital content and services.

The Program Manger will serve as a subject matter expert in all technical matters pertaining to digital accessibility. Reporting to the Project Governance Manager, Business Technology Services (BTS) and collaborating heavily with the Office of Human Rights (OHR), the incumbent will serve as a key technical advisor to Pinellas County Government on instructional materials and digital content accessibility providing guidance, training and corrective action.

This is a 12+ month “Temporary Long-term Full-time” position that offers s ome of the same benefits of a permanent full-time position. For more information regarding the benefits offered: http://www.pinellascounty.org/hr/benefits/pdf/permanent-temporary-benefits.pdf

Position Specific Requirements

Experience – technical systems coordination, management, and project management experience with at least 3 focused years in the area of enterprise digital accessibility program management.

Education - degree in computer science, information technology, or a related field.

At least 8 years of experience as described above; or
Associate degree as described above and at least 6 years of experience as described above; or
Bachelor’s degree as described above and at least 4 years of experience as described above; or
Master’s degree as described above and at least 2 years of experience as described above; or
An equivalent combination of education, training, and/or experience.
Additional Requirements

Must be able to travel to frequent meetings held in a variety of locations across Pinellas County.
Must successfully obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 4 - CJIS Security & Awareness Certification. (Provided by the County)
Illustrative Tasks

Plans, coordinates, monitors, and facilitates administrative issues associated with digital accessibility program related projects including status updates, activity scheduling, prioritizing, training, and developing consensus between management and implementation team, on project related requirements.
Guides creators of digital content and applications county-wide to ensure accessibility of materials posted to various county websites/webpages, as well as on-line or application-based services available to the public.
Provides detailed information on current accessibility of technology, analyzes future technology options, provides up- to-date processes and methods for alternative formatting of materials.
Conducts in-person and remote training relating to the creation of accessible digital content, and/or designs website and applications with features of accessibility built-in, aligned with, and updated to, current best practices.
Provides technical assistance and guidance on how to proactively ensure equal access through accessible electronic media.
Utilizes assistive software and accessibility tools to review and remediate digital content such as PDFs, documents, video and audio, presentations, etc.
Proposes and devises metrics by which productivity and ROI can be evaluated and maintains/reports data relating to the same in an easily digested manner for lay audiences.
Informs organization of accessibility regulations and compliance standards, best practices, and solutions that promote and enable accessibility.
Present to BTS Board for approval of County-wide Digital Accessibility Policy adoption and applicability to third party contractors and vendors of digital content and services.
Support departments in prioritizing accessibility requirements and complying with Pinellas County’s Digital Accessibility Policy.
Design digital content and services for accessible user experience and compliance with Pinellas County’s Digital Accessibility Policy.
Evaluate accessibility in mock-ups and wireframes.
Document accessibility features in digital content and services.
Create and use test cases and user stories for testing accessibility.
Audit digital content and services for compliance with Pinellas County’s Digital Accessibility Policy.
Compares, estimates, and collaborates with staff and resources for projects, including technical and support personnel, and equipment.
Assists implementation teams and affected departments to develop an efficient change management plans for new projects, including business process assessment, training requirements, and appropriate forms of communication.
Knowledge, Skills and Abilities

Knowledge of accessibility laws, including state, federal, and international (e.g., Section 504, Section 508, ADA).
Knowledge of applicable accessibility standards and guidelines (e.g., ICT Standards and Guidelines, Web Content Accessibility Guidelines (WCAG 2.1 AA).
Skill in the creation of accessible content and consult on the same when necessary.
Ability to consult on IT implementation of reasonable accommodations requests for persons with disabilities.
Experience working in an organization that values diversity and has a people-first strategy.
Experience providing guidance to support accessibility laws, as applied to digital content and services.
Knowledge of requirements for engaging with third parties.
Experience incorporating accessibility requirements into product development.
Knowledge of accessibility process requirements (e.g., user research and usability testing with people with disabilities).
Knowledge of accessible technology procurement requirements.
Experience evaluating accessibility documentation (e.g., Accessibility Conformance Reports, VPATs).
Experience incorporating accessibility activities into project management.
Experience with both automated and manual accessibility inspection methods.
Experience with accessibility evaluation and validation software.
Experience performing compliance reviews using accessibility standards.
Experience using accessibility best practices, such as chunking and signposting, inverted pyramid, and plain language.
Experience using accessibility best practices, such as self-described videos and repurposing scripts.
Knowledge of operating characteristics, capabilities, and limitations of several diverse computer system environments.
Knowledge of systems analysis, design, programming practices and standards.
Knowledge of principles and procedures of effective diverse project management, and skill in their application.
Knowledge and acceptance of public administration policies, practices, and methods applicable to County government.
Skill in public speaking and making presentations for staff, management and the BTS Board.
Skill in verbal and written communication, and interpretation of unclear instructions or information.
Ability to perform technical computations and analyses, generate reports, sort, and categorize data.
Ability to communicate technical information, and prepare comprehensive written reports that concisely convey ideas, plans, or status.
Ability to coordinate and supervise application development and related support activities associated with the department and Project Management Systems.
Ability to analyze and evaluate new technical developments, new hardware and software, and applicability to organization resource utilization.
Ability to mediate issues dealing with conflicting opinions, priorities, and agendas.
Ability to direct, plan, supervise, evaluate work, and advise technical, professional, and administrative staff, establish and maintain effective working relationships with public officials, County employees, and the public.
Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports, etc.
Ability to implement new technology systems.