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Sr. Product and Customer Insights Manager - Accessibility Services LLC

New York, NY,US

Full Job Description

Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Bachelor's Degree
5+ years of experience in product or program management, product marketing, business development or technology
Experience with end to end product delivery
2+ years of experience in an Accessibility-focused role.

Are you customer obsessed and eager to propose opportunities and influence business decisions to improve Accessibility experience across different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our newly launched Accessibility Experience Strategy team.

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience impacting People with Disability (PwD). You will drive studies across multiple product lines, geographies and departments (e.g. Retail, Marketplace and Digital), partnering with senior business leaders in developing studies, influencing change and following-up on actionable findings. The role will allow you to make a real impact for our Accessibility customers from Day 1— you will help build an innovative and a custom obsessed environment to address challenges impacting the Accessibility community.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our PwD customers' advocate and influence their experience on Amazon!

Your responsibilities will include:

Manage ambiguity: understand Accessibility needs across business units, geographies and product lines; identify insights and create analysis requirements to help Amazon improve our Accessibility experience.
Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
Stakeholder management: build strong relations with stakeholders to understand priorities; define the roadmap; and collaborate on studies and actions to improve our customers' experience

The right candidate will:

Have a passion for continuously improving Accessibility experience
Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
Have significant creativity and excellent business judgment
Have a strong sense of urgency and commitment
Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
Be a problem solver who always thinks about what to do next
Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous work environment
Experience and/or in-depth knowledge of the Accessibility community.
Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen.
Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.
Strong communication skills, including experience discussing and reviewing results with senior management and writing complex documents.
Advanced degree (e.g., MBA) preferred.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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