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Senior Content Strategist: Accessibility

Babylon Health

Austin, TX,US

Full Job Description
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.

To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us.

We serve millions, but we choose our people one at a time…

We're looking for a Senior Content Designer to join our multidisciplinary accessibility team of designers, researchers, product managers, engineers, and accessibility specialists to create and optimize content for our products. As a Content Designer on the accessibility team you’ll:
Plan and write user stories and create clear user journeysUse research, data and evidence to make the right decisions
Develop end-to-end content strategy for more complex accessibility problems
Review current content and iteratively improve on it with all users in mind
Define our accessibility content strategy to conform with WCAG 2.1 (AAA Level) content standards
Make sure content is of consistently high quality and easy to understand
Develop processes, define standards, and suggest tools to keep the accessibility team at the forefront of innovation
Mentor other content designers and be responsible for content quality and all accessibility documentation and standards
Build relationships and work closely with subject-matter experts.
- Promote content design in the company, and showcase usability- and accessibility-related success stories
Be an active member of the Accessibility and Design System team, sharing knowledge and best practices

You're perfect for the role if you:
Have a passion for inclusive design and accessibility
Have experience defining and documenting content accessibility best practices
Have experience of working in an agile environment on digital products
Put the user at the heart of what you do, and explain your decisions using research and evidence
Can make complex terminology disappear and have experience applying accessibility and plain language standards to content, including writing alternatives for media content such as image descriptions and figure captions
Can communicate well with stakeholders and product owners
Can craft excellent user experiences powered by content
Understand design systems and content management practices
Are committed to creating accessible and inclusive content
Love our mission to make healthcare accessible and affordable to everyone

What else we'd like to see:
Experience in writing clear, concise user-interface text for web and native mobile apps
Experience of facilitating workshops and leading meetings
Have proven ability to collaborate successfully with cross-functional peers and teams (AI, Engineering, Marketing, Product) to develop concepts and products
Understanding of the broader business needs and customer context for your work across multiple shipped products
Examples of situations where you have led the solution for a significant content strategy and developed the process/approach for tackling a problem
Mature people and leadership skills, including communication and presentation skills
Stories where you’ve shown resilience, organizational awareness, and most important, empathy and compassion
You’re a naturally positive, enthusiastic, collaborative person looking to grow within the team and thrive in a fast-paced, hyper-growth environment
The ability to advocate for users while being sensitive to product and business needs
Examples of your fantastic writing abilities via a portfolio of writing samples and style guidelines representing team and personal accomplishments

Minimum 5 years of relevant experience on user-focused writing, including work with software products, digital agencies, documentation or journalism
Evidence that you can write and speak English fluently.

Other skills and experience:
Experience writing for health care, medical or other regulated industries will be helpful, but not required
Experience working in fast-paced start-ups or scale-ups like ours
Knowledge and experience of content localization best practices
You don’t need to have a degree, but please tell us about any relevant training and education qualifications you have.
We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

At Babylon, we have Power of Diversity groups (PODs) to drive positive engagements that create and foster a diverse and inclusive environment and we seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

Our mission is to put an accessible and affordable health service in the hands of every person on earth. Diversity and inclusion play a key role in helping us bring this mission to life and create a true sense of belonging for all.

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