Product Accessibility Audit Director / Senior Program Manager - $126,100 a year

As the product accessibility audit program manager leader you will define the vision and scope for and oversee the Salesforce product accessibility compliance and audit program which assesses product accessibility relative to WCAG (Web Content Accessibility Guidelines), supporting our journey to the most accessible company. This position reports to the Product Accessibility Compliance Director in the Salesforce Product Accessibility and Inclusive Design team.

The program responsibilities and deliverables include:

Coordinate accessibility audits with internal product teams following established processes, and implement improvements to scale the program, shift quality left and earlier in the development lifecycle

Effectively communicate program execution status, key accomplishments, and risks to stakeholders.

Perform quality reviews of and publish accessibility conformance reports to external website

Upload audit findings to bug tracking system

Collaborate with product teams and accessibility leads to review gaps and repeated findings, and prioritize and track fixes to audit exceptions

Partner with the Office of Accessibility, Sourcing, Legal, Strategy and Operations to ensure program success

Manage our process around responding to customer requests escalated from Support regarding product accessibility compliance.

Respond to requests for and share audit results with customers and internal stakeholders

Track audit expenses to allocated budget

Manage the relationship with external accessibility auditors, including regular quality assessments


Requirements:

Eight to twelve years experience in running, and improving programs at scale

Experience with Accessibility compliance, including expertise in industry and governmental standards and policy relating to international web accessibility standards

Able to create and maintain relationships with business and technical experts through the company

Excellent organizing skills. You have a strong eye for detail.

Great communicator. In particular, you should excel at explaining compliance requirements and project issues to diverse audiences (across varying technical and business backgrounds) in a way that fosters understanding and ownership

Preferred:

Experience with Salesforce products

For Colorado-based roles: Minimum annual salary of $126,100. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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