ServiceNow Tester

"ServiceNow Tester

B&A is seeking a ServiceNow Tester to support the modernization of the organization’s asset management solution. This initiative involves implementing the ServiceNow IT Asset Management (ITAM) module to replace the legacy OpenText Asset Manager system. The Tester will play a critical role in ensuring the quality, functionality, and compliance of the ITAM solution, with a focus on automated testing, accessibility validation (Section 508 / WCAG 2.1 Level AA), and alignment with project requirements.

Responsibilities

* Plan, design, and execute test cases for the ServiceNow ITAM module and related platform components (ITSM, ITOM, CMDB, GRC, Security Ops).
* Utilize ServiceNow Automated Test Framework (ATF) and other automation tools to validate system functionality, workflows, and integrations.
* Ensure all testing and quality assurance efforts meet Section 508 and WCAG 2.1 Level AA accessibility compliance standards.
* Develop and maintain test documentation, including test plans, test cases, test scripts, and test reports.
* Conduct functional, regression, integration, and user acceptance testing (UAT) for the ITAM implementation and migration from OpenText Asset Manager.
* Collaborate with project managers, business analysts, developers, and SMEs to validate requirements and ensure accurate test coverage.
* Track, document, and manage defects using ServiceNow or other defect management tools, ensuring timely resolution.
* Support performance testing and provide recommendations for optimization.
* Provide input into continuous improvement of testing processes and standards.

Education and Experience

* Bachelor's degree
* 8+ years of experience leading teams

Required Skills

* Proven experience testing ServiceNow applications, with emphasis on ITAM or related modules (ITSM, ITOM, CMDB, Security Ops, GRC).
* Strong technical knowledge of ServiceNow Automated Test Framework (ATF) and other automated testing tools.
* Demonstrated knowledge and experience ensuring Section 508 / WCAG 2.1 Level AA compliance in testing and validation.
* Experience developing test-related documentation, including test cases, test plans, and test reports.
* Hands-on experience performing functional, regression, integration, and UAT testing on enterprise IT platforms.
* Strong attention to detail with the ability to identify, track, and document defects effectively.
* Excellent communication skills and ability to collaborate with cross-functional teams.
* Familiarity with Agile and Traditional project methodologies as they relate to testing activities.

Desired Skills

* ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Implementation Specialist).
* ISTQB or other software testing certification.
* Experience testing accessibility compliance for enterprise IT systems.
* Experience supporting modernization or migration from legacy systems to ServiceNow.
* Familiarity with ITIL practices and IT service management frameworks.
* Experience testing in government, public sector, or other regulated environments.

Security Clearance

* Eligible to obtain a Public Trust Clearance.

More About B&A:

Notable Clients

B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

* The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
* A formal mentorship program
* Job shadowing and cross training opportunities
* Brand Ambassador program
* Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
* Monthly teambuilding events
* B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization."