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Accessibility Program Team Leader

Edward Jones

Tempe, AZ,US

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Job Overview

Position Schedule: Full-Time

The Accessibility Program Team is a firm-wide function within Edward Jones' Diversity, Equity, and Inclusion department. The Accessibility Program Team Leader is responsible to the firm's Director of Disability Inclusion and Accessibility and will lead a team of accessibility specialists and service support team members who create tools, processes, and governance to support the accessibility discipline at Edward Jones.
The Accessibility Program Team:

Enables the success of accessibility specialists who serve on delivery teams in the firm's many portfolios of digital products by developing tools, processes, educational resources, and capabilities that support digital product management.
Governs the firm's digital accessibility technical standards.
Provides HR accommodations assistive technology installation and support services to the firm's colleagues who have accessibility/accommodations needs.
Creates firm-wide accessibility and disability inclusion trainings and content.


Successful candidates will be able to:

Act as product owner for the accessibility program team by prioritizing backlog tasks and facilitating agile planning with the core accessibility team.
Develop and manage a governance process to support Accessibility Technical Standards owned by your function, including the testing/evaluation process, and proper intake and review of evidentiary documentation.
Lead accommodations support specialists who provide software and technical support for clients and colleagues who have accessibility/accommodations needs.
Lead accessibility specialists responsible for the development and maintenance of key accessibility capabilities such as governance processes, best practice and acceptance criteria library documentation, training materials, accessibility testing tools, etc.
Advocate for the development and contributions of others and ensure development opportunities are provided equitably across the team.
Prioritize knowledge and skill development for tomorrow.
Lead with courage by shaping the firm's future, building highly effective teams, and inspiring personal growth.
Initiate and direct the implementation of continuous improvements for accessibility processes.
Coordinate with peer User Experience accessibility leaders to ensure alignment on team activities, strategies, objectives, and goals.
Manage and develop self while internalizing leadership feedback.


At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $113810
Hiring Maximum: $193785

Skills/Requirements

Bachelor's degree in Human Computer Interaction, Psychology, Instructional Design or Computer Science preferred, or related work experience
Minimum of 5 years of experience directly related to Technology, Accessibility, or User Experience with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred
Deep understanding of accessibility standards and guidelines (WCAG, WAI-AIRA)
Solid understanding of assistive technology and accessibility testing tools such as JAWS, Dragon, Fusion, Deque, Wave, ZoomText
Demonstrated experience developing or supporting an accessibility governance structure
Future-thinking, strategic vision that will propel the accessibility program toward maturity and greater impact
Ability to guide the team to create and execute a business plan that supports the firm's vision and goals
Experience working collaboratively to develop, maintain, and implement digital accessibility technologies, policies, standards, and best practices
Experience mentoring and/or coaching within an agile software development organization
Strong interpersonal and communication (written and verbal) skills, and the ability to present ideas, thoughts, arguments, and information clearly
Talent for understanding and explaining technical issues and their implications for projects and business decisions, facilitating discussions and resolution of problems, and mentoring other technology associates
IAAP Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS), or other certification is preferred
Ability to respond well to direction, embrace feedback, and champion change


Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500ยน company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Salary Range: $113810 - $193785

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