At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Provides project and analytical support to assigned business line or functional area. Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services. Acts as a project liaison with other departments. Analyzes current costs and estimates the cost or cost savings. Compiles and analyzes information for an assigned project or areas making recommendations based on findings. May supervise a team of project staff.
Serve as a digital accessibility consultant for the design, evaluation and remediation of defects / issues by analyzing digital products for accessibility. Collaborate with experience architects, developers, researchers, product owners, test teams and designers to find workable solutions and to ensure specifications are clearly defined.
Review products using manual and automated techniques to ensure we design accessible products.
Collaborate with teams to determine road maps to reach desired results.
Assist with research and coordination of response to consumer feedback.
Actively participate in design and testing protocols.
Collaboratively partner with UX peers (visual designers, content writers, experience architects, researchers, prototypers, and strategists) to create world class customer experiences
Develop guidelines for architects, designers and developers to aid in compliance with the current version of the Web Content Accessibility Guidelines. Engage in quality audits and assist with remediation roadmaps where necessary.
Partner with business analysts, developers, accessibility consultants, testers, product owners and compliance specialists to translate requirements into experience architectures
Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns
Mentor others on the use of assistive technology from the user’s perspective.
Collaborate in the development and implementation of outreach and training for designers, developers, content providers, product owners, business line representation and internal employees.
Remain abreast of trends and developments in web, application and software accessibility / inclusion.
Formally observe user interviews and usability sessions
Work concurrently on multiple tasks or projects in an agile environment
Bachelor's or Master's degree, or equivalent work experience
10 or more years of experience in project management activities
Expert knowledge of assigned business line or functional area
Strong organizational and analytical skills
Thorough knowledge of project management
Ability to identify and resolve exceptions and to analyze data
Demonstrated leadership skills
Master's degree preferred
Knowledge of UX best practices, interactive design principles, guidelines, and relevant policies, including current web accessibility standards.
Advanced Knowledge of semantic HTML desired
Experience in the appropriate use of ARIA markup desired
Experience with JAWS, NVDA, iOS VoiceOver, and/or Android Talkback, Advanced user of these tools is preferred
IAAP Certified Professional in Accessibility Core Competencies (CPACC) a plus
Web Accessibility Specialist (WAS) Certification a plus
Familiarity of design thinking process and framework, and familiarization with workshop and co-creations desired
Experience with user-centered design from concept to delivery
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations. Internal facing systems experience a plus.
Experience collaborating with large teams
Great communication, facilitation and presentation skills
Ability to problem-solve and work independently
Job Project Management / Analysis
Primary Location Minnesota-MN-Minneapolis
Shift 1st - Daytime
Average Hours Per Week 40