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Web Content Designer

DatamanUSA

Connecticut,US

The State of Connecticut (CT) is seeking a Digital Accessibility Specialist who has strong experience in assessing, strategizing, and implementing user accessibility improvements for digital products and services. You will bridge the verticals of Business, IT, Customer Experience, and Design to ensure government meets the highest standards of inclusion for our residents.


Responsibilities

• Conduct reviews and implement improvements to digital products, services, and processes to ensure the State is meeting the highest standards of accessibility compliance

• Develop and lead a practice of inclusionary methodologies and integrate these enterprise standards across State teams

•Assist the development of new State accessibility policies, aligning with regulatory requirements and the experiential needs of external users


Test/QA

• Conduct and execute routine usability and accessibility checks for state websites and online assets

•Integrate testing policies for meeting State accessibility standards on all product and service development, including development from external vendors


Knowledge, Skills, and Ability

5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.1 AA
5+ years of experience conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions
2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices
2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services – both machine and manual.
Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams
Strong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative mice/keyboards
Demonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problems
Experience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processes
Demonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility efforts
Creative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and tools
Can work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spaces
Experience as a mentor or coach for product teams to promote accessibility-focused development within an agile system
Strong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidance
Proficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholders
Expert in facilitating the remediation of accessibility issues with little guidance
Strong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areas
Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

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