Senior Accessibility Engineer

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Job Description

At ServiceNow, our Accessibility Engineering team is responsible for ensuring our products are delivered with features that support accessibility. Additionally, we help drive accessible practices throughout our organization by partnering with key leadership and their teams. We also fundamentally believe that accessibility is not a checklist , but a careful, persona driven approach to enabling all users and ultimately enhancing the user experience.


At ServiceNow, our Accessibility Engineering team is responsible for ensuring our products are delivered with features that support accessibility. Additionally, we help drive accessible practices throughout our organization by partnering with key leadership and their teams. We also fundamentally believe that accessibility is not a checklist , but a careful, persona driven approach to enabling all users and ultimately enhancing the user experience.


We are looking for a driven, committed self-starter whose goal is to elevate the customer journey by improving how accessible our products are. The ideal candidate is also aware that accessibility is a drive towards empowering all our users to have the same shared great experience.


Job Responsibilities

Evaluates internal products to determine scope of accessibility violations and provides recommendations on implementation solutions
Conducts accessibility testing against current accessibility guidelines and requirements
Utilizes both manual test techniques and automated tools to conduct testing
Support team members across the organization to provide guidance on accessibility testing
File defects for accessibility violations discovered and work with development teams resolve them
Supports both development and post-production issues and works to resolve any barriers
Creates and publishes internal materials such as training guides, knowledge articles or other that is intended to educate and inform
Works with junior members of the team to mentor and guide them
Evaluate new tools for possible support

Qualifications

To be successful in this role you have:

Bachelor’s degree or higher, preferably in computer technology or related studies
Minimum of 3-5 years working in a field related to accessibility
Strong knowledge of various assistive technology such as screen readers (JAWS/NVDA/VoiceOver), screen magnification software (ZoomText) and speech recognition tools (Dragon Speech Recognition)
Strong knowledge of automated accessibility scanning tools such as axe, lighthouse or other
Expert knowledge of Web Content Accessibility Guidelines (WCAG) and Section 508
Strong understanding of WAI-ARIA authoring practices
Evaluate new tools for possible support
FD21

For positions in California (outside of the Bay Area), we offer a base pay of $106,020 - $180,180, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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