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Assistive Technology Support Engineer

TPGI

Columbus, Ohio,USA

Assistive Technology Support Engineer Position Description


Position Overview

The Assistive Technology (AT) Support Engineer is a computer Systems Administrator providing support to the government contract customer and its AT users in the Enterprise network environment. He/she identifies, tests, configures, and integrates assistive technology hardware and software, including speech output software, Braille interfaces, TDD, speech input software, magnification software, video magnifiers, and alternative input devices, with existing or new computer systems needed by the customer. He/she also creates, tests, documents, and supports procedures for the rollout of computer systems and assistive technology hardware and software to the customer’s environment. The AT Support Engineer coordinates with customer personnel, other contractor personnel, and vendors to ensure knowledge of the market status of state-of-the-art improvements in assistive technologies. He/she is a specialist in Assistive Technology and possesses a variety of IT related skills and experience; Performs a wide spectrum of tasks such as requirements analysis, systems engineering and administration, network engineering and administration, programming and scripting, technical writing, and problem diagnosis and resolution.



Responsibilities



Engineering Support:

Integrate AT into the Enterprise network environment in accordance with change management processes
Evaluate AT for potential to improve accessibility
Configure, integrate, and test assistive technology and related hardware, software, and peripherals within the Enterprise network environment
Create, test, maintain, document, and support procedures and automation for the successful deployment of assistive technology and related hardware, software, and peripherals within the Enterprise network environment
Create, test, maintain, document, and support custom scripts for AT to increase accessibility of commercial and customer-made applications
Support configuration management process for deploying AT
Perform code review for accessibility
Perform manual and automated testing for accessibility and compatibility and interoperability with AT
Communicate issues with AT with AT vendors and coordinate correction of issues
Perform other engineering support duties as assigned


User Support:

Assist AT users by phone, remotely, and via desk side support
Diagnose and correct hardware and software problems related to accessibility and AT
Identify, assess, troubleshoot, research, recommend, and document appropriate AT solutions
Assist with setup, installation, and configuration of AT software and hardware for AT users
Create/update trouble tickets to document issues in automated ticket system
Perform other user support duties as assigned


Training Support:

Customize, maintain, and update accessibility and AT related e-learning training
Create, maintain, and update job aids for AT users
Ensure all training materials are accessible and usable
Perform other training duties as assigned


Desired Skills:

Experience working within the federal facilities O&M or construction related field
Ability to perform work independently and with minimal supervision
Demonstrated problem-solving skills
Well organized, detail orientated and able to handle a fast-paced work environment
Proficient with MS Office
Working knowledge & experience with Microsoft SL and Unanet a plus
Experience working for a government contractor
Ideal candidate will have experience with all of the following assistive technologies: JAWS, ZoomText, Dragon Naturally Speaking, Kurzweil 3000, and Kurzweil 1000
JAWS certification desirable but not mandatory


Qualifications:

Five years of experience in the information technology field to include systems engineering and systems administration and integration.
Two years of experience in deploying, supporting and maintaining assistive technology in the Enterprise environment, engineering and integration.
Proficient in English language
Excellent written and oral communication skills
US Citizenship required


Security & Certifications:

The AT Support Engineer must meet the certification requirements of DoD 8570.1-M and the security clearance requirements which they are assigned. This position requires an M alt-token to access servers and a D alt-token to access desktops to support users. This requires a minimum of IT level I to be approved for access. While it is preferred for the candidate to have these certifications at time of hire, TPGI will sponsor qualified applicants who are willing to complete the required training.

Sensitivity Level: IT level I
IAT Level: IAT II
Computing Baseline certification:
CompTIA Security+
Computing Environment certifications:
Windows 10 (one of the following):
Microsoft 365 Certified: Modern Desktop Administrator Associate
Certiport Information Technology Specialist – Device Configuration and Management
Windows Azure
Microsoft Certified: Azure Administrator Associate


Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.





If you have a passion for excellence and want to work with an outstanding team of experts, working in an exciting, challenging, fast-paced environment for the world’s leading assistive technology company, please send your resume to Careers@TPGi.com

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