Digital Accessibility Remediation Manager

Job Description Summary
Will ensure regular and efficient remediation of all US-based Drupal websites, as per predetermined criteria. This role involves coordinating with audit teams, assessing audit reports, and collaborating with internal teams for effective response to violations. Familiarity with WCAG guidelines, design systems, content management systems and a background in the pharmaceutical industry is crucial for this role.​




Job Description



#LI-Hybrid

Location: Mexico City



This role is based in Mexico City, Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Key Responsibilities​

Oversee regular audits of US Drupal websites, ensuring they are conducted based on defined criteria.​

Collaborate and work closely with auditors for the efficient execution of audits.​

Review and assess audit reports and conduct and coordinate the triage process.​

Ensure awareness across all team leads of audit violations.​

Alert stakeholders appropriately, based on defined processes, about content-related violations to ensure integration into existing website creation/update plans.​

Flag sites with violations that do not have existing plans and advocate for the development of an appropriate approach.​

Apply comprehensive knowledge of WCAG guidelines, content management systems, and analytics in all processes.​

Track the resolution of audit violations and report back progress via the defined platform.​​​​

Education​

Bachelor in Administration, Finances, Information Technology ​or Related

Advanced English proficiency

Experience​

Proven experience in the pharmaceutical industry is essential.​

Experience in working with cross-functional teams.​

​

Skills ​

Understanding of content management systems, preferably Drupal.​

Moderate knowledge of WCAG and passion for accessibility​

Excellent analytical skills and the ability to guide crucial decision-making processes.​

Strong collaboration, communication, and organizational skills.​

Background in audit coordination, website management, or compliance preferred.​

Demonstrated ability to thrive in a high-paced environment, managing multiple projects and meeting strict deadlines.​

Project management certification is a plus.​

Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage​

Commitment to Inclusion



Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.



Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. 





Skills Desired
Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model