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Digital Consultant 4; Accessibility Testing

Wells Fargo

Oakland, CA,US

Job Description


Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital & Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

Digital Channels is part of the Strategy, Digital and Innovation (SDI) business division. Digital Channels serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, e-mail, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more Digital Channels serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

At Wells Fargo SDI Accessibility, we consult on simple, friendly digital experiences by being obsessed with what's most important to our customers, ensuring our designs can be used by people of all abilities.

SDI Digital Accessibility is seeking an experienced Assistive Technology Expert level user to join the team as a Digital Accessibility Consultant. The team is located in Charlotte NC (will consider San Francisco CA and Oakland CA).

The Digital Accessibility Consultant is the SDI Digital Accessibility SME on Accessibility requirements and AT (Assistive Technology) tools. This person will work in a highly collaborative environment, supporting design practitioners and scrum teams to deliver accessibility solutions throughout Agile lifecycles. This includes testing with Assistive Technologies or interpreting the test results of others (vendor).

This position will contribute to the writing of Wells Fargo Online Standards and Guidelines ensuring compliance with WCAG 2.1 A and AA success criteria.

Why you'll thrive here:
You share our passion and ability to advocate for accessible solutions and teach others. You are devoted to helping to define and improve the team's accessibility-related processes. You play well with others and are willing to keep asking questions until you get what you need.
What you'll get from us:

Experience working with leading-edge designers at the cutting edge of digital design
An understanding of the complexity of the software development lifecycle in a Fortune 100 company
Mentoring toward your next role

What you'll be responsible for:

Promote accessibility within the organization; advocate for considering accessibility as a vital part of the customer experience
Perform various accessibility testing tasks to support tasks related to the governance of quality, compliant front-end code
Perform tasks to ensure delivery of accessible design and markup, such as:

o Conduct accessibility testing assessments of code, apps, web pages, documents, PDFs, presentations, etc. (I.e. Products assets produced by software development teams) various devices such as mobile phones/tablets (Apple and Android) and desktop
o Log, document, manage and explain accessibility defects founds
o Perform spot testing or heuristic reviews of coded deliverables, as needed
o Educate and inform project teams of end to end processes

Provide guidance for use of ARIA for web technologies such as HTML and mobile platforms
Ensure that solutions for accessibility contribute to a positive user experience for all customers
Help maintain tools and resources such as testing software and documented standards
Contribute to accessibility training of others

o Lead and present training sessions to internal and external audiences
o Develop and facilitate accessibility training and presentations

Plan and perform web accessibility testing with assistive technologies such as JAWS, VoiceOver, and ZoomText, with the understanding of their interactions with multiple browsers and platform combinations.
Assist in the management, planning, facilitation, and tracking of vendor accessibility testing engagements
Log and manage defects found by accessibility testing


Required Qualifications


6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience
3+ years of experience in Web Content Accessibility Guidelines (WCAG) 2.0, 2.1 or a combination of both


Desired Qualifications


Excellent verbal, written, and interpersonal communication skills
Financial services industry experience
Agile experience
Ability to operate effectively in a geographically dispersed organization
Strong organizational, multi-tasking, and prioritizing skills
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to exercise independent judgment and creative problem solving techniques


Other Desired Qualifications


Accessibility Developer experience
3+ years experience as part of an in-house development team or design agency consulting to Fortune 500 clients
Expert level using a defect tracking tool such as JIRA
Expert level user of various (at least one) assistive technologies such as JAWS, NVDA, VoiceOver, or TalkBack
Experience using accessibility testing tools such as AMP ( Accessibility Management Platform), Continuum, Wave or WorldSpace / aXe, and V-PAT.
International Association of Accessibility Professionals (IAAP) Certified
Proven ability to identifying creative approaches to accessibility challenges and problems
Ability to convey issues to developers and technical partners verbally and in writing to include use of ARIA for web technologies such as HTML and mobile platforms


Job Expectations


Willingness to work on-site at stated location on the job opening


Street Address


CA-SF-Financial District: 550 California St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC
CA-Oakland: 1901 Harrison St - Oakland, CA

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