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Senior Digital Accessibility Specialist

Canada Life


The Sr. Digital Accessibility Specialist serves as part of the Digital Customer Experience team to enable the delivery of accessible digital products and processes. This role will identify and prioritize opportunities to ensure business units meet their conformance obligations, while simultaneously building internal capacity to sustain inclusive developed practices. For key initiatives, this role will execute accessibility testing and facilitate defect triage and resolution activities.

What You Will Do

Strategy & thought leadership:

Create and maintain processes and policies to manage accessibility across each stage of the digital product lifecycle (ex. procurement, development, and implementation).
Improve development and testing processes, methodology, tools, and best practices to ensure inclusive design and practices are adopted.
Train teams across internal and external business units on how to create and maintain accessible digital experiences and PDFs.
Review and provide input in RFPs and quotations with respect to securing accessible vendors of products.
Contribute to the development of KPI’s and metrics to assess and track the status of accessibility within and across digital products and web content.

Testing And Remediation

Identify and remediate accessibility issues within web content (ex. PDFs, websites, and other web content) across various lines of business.
Produce accessibility defect reports, test progress reports and test completion reports.
Build source document templates to generate accessible documents across the company.
Partner with Quality Assurance Specialist team on testing and remediation recommendations to internal and external parties.

What You Will Bring

3+ years demonstrated, hands-on experience conducting web accessibility testing against the Web Content Accessibility Guidelines (WCAG) 2.0/2.1 Levels A, AA and AAA success criteria using assistive technologies and various testing tools (Adobe Acrobat Pro (versions XI, DC or higher), NVDA, JAWS, Colour Contrast Analyzer, WebAim Wave, AChecker etc.).
3+ years demonstrated, hands-on experience making accessibility improvements to web applications, websites, and related digital content (such as PDFs, multi-media, and social media).
3+ years demonstrated, hands-on experience using front-end development technologies to build mobile responsive web applications using agile methods that conform to Web Content Accessibility Guidelines (WCAG) 2.0/2.1 Levels A, AA and AAA, including understanding technology limitations and constraints.
IAAP Certified Professional in Web Accessibility (CPWA) or an equivalent credential preferred.
Knowledge and awareness of disabilities including visual, auditory, physical, speech, cognitive, language and learning.
Extremely detail-oriented, excellent understanding of how technology products are delivered and able to anticipate future roadblocks and help mitigate delivery risks.
Track record of collaboration and influence when working in cross-functional teams, ability to resolve tensions, lead, and foster collaborative relationships, engage, and inspire the right outcome through partnerships and mutual respect.
Experience in risk assessment and management techniques.
Strong verbal, written and interpersonal communications skills.
Understanding of insurance and financial services industry preferred.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London.

Be your best at Canada Life- Apply today !

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

We are one of Canada's top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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