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Principal Program Manager, Accessibility

Zillow

Seattle, WA,US

Zillow’s mission is to “give people the power to unlock life’s next chapter.” The Zillow Experience Design (ZxD) team envisions and crafts the experiences that turn our mission into a reality for millions of people.

We are a multidisciplinary team of researchers, designers, content designers, and operators working together to address tough human and business problems with sophisticated solutions. We partner closely with product managers, researchers, designers, data scientists, and engineers to lead ZxD’s work from discovery, into initial concept and strategy, through the execution of design and then market releases.
About the role
As a Principal Program Manager for Accessibility at Zillow, you will own the vision, strategy, and roadmap for accessibility initiatives. You are perfect for this role if you are an accessibility evangelist, a keen strategist and an adept program manager, and you thrive working cross-functionally across teams. You will have the opportunity to work alongside stellar partners from design systems, research, content, engineering, legal and equity & belonging and to build a durable program that serves hundreds of millions of customers who come to Zillow to find their next home.


In this role, you will engage leaders and teams across the organization, driving accessibility best-practices and innovations that directly impact our customers.


This job gives you the chance to:
Be a strong advocate for customers with permanent and temporary disabilities and champion inclusive design

Mature an accessibility program that impacts 236M+ users

Flex your strategic skills as well as your program management skills

Create clear, measurable accessibility goals and high impact initiatives to motivate change

Craft accessibility guidelines, resources, and educational programs for designers, engineers, and product managers to raise awareness and drive contributions

Strategically close gaps in accessibility adherence and guidelines

Work closely with design and engineering to strategize innovative approaches, evolve tools and drive innovation

Work with leadership and the legal team on risk assessment and prevention

Engage directly with company senior leadership to drive initiatives

Support design, product and engineering leaders to address accessibility topics

Demonstrate strong communication skills

Keep a pulse on accessibility news and trends and knowledge share

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $164,800.00 - $263,200.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
8+ years of program management experience or similar with experience building and maturing an accessibility program

A passionate advocate for accessibility with expert level knowledge of accessible design and WCAG guidelines, as well as regulations

Demonstrated experience advocating for accessibility within a large organization and operationalizing a program at scale that drives advocacy and adherence

Strong awareness of assistive technologies across desktop, tablet and mobiles devices and comfort with screen readers

Strong understanding of design and engineering processes, planning programs and implementation

Intermediate knowledge of engineering and testing accessibility requirements

Outstanding interpersonal, collaborative, and creative problem-solving skills

Adept at anticipating and making trade-offs, balancing business and customer need, and prioritizing work that will have the highest impact

An effective verbal, visual, and written communicator

Have a strong sense of ownership, vitality, and drive

Have experience working with and managing outside vendors

What you’ll love

Full remote role: work anywhere in the United States and up to 30 days outside of the US a year

Excellent medical, dental, and vision coverage

401k program

Unlimited discretionary time-off

Home office reimbursement

Gym/fitness reimbursement

Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.


Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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