User Experience (UX) Customer Engineer
The User Experience & Accessibility Customer Engineer is responsible for the delivery of high quality solution experiences which deliver value to our customers and their end users, utilizing and building upon the capabilities of the Microsoft platform. With a focus on the end user throughout the project lifecycle, the customer engineer will work with peers in the Customer Engineering team and broader Customer Success organisations, to deliver accessible people-centric experiences for any solution area and industry.
Design is a driving force in radically transforming any experience. Are you looking for a challenge that encompasses a broad set of design requirements and the opportunity to work in a highly collaborative and passionate environment? Microsoft Customer Experience & Success is seeking a talented User Experience (UX) Customer Engineer with strong inclusive interaction and visual design skills with the proven ability to conceive and articulate design solutions by mapping a customer’s business problem to an extensible and usable information architecture. As a UX Customer Engineer you will be creative, open-minded, and have strong communication skills. You will work closely with customers and other Microsoft teams to drive customer success. You must be responsive, flexible, and able to succeed within an open and collaborative peer environment.
This position involves a strong focus on UX discipline development activities as well as customer coaching and support on inclusive UX design oversight as well as wider accessibility topics. This role requires the ability to engage in effective dialog with senior-level business and technology decision makers, a focus on the development of customer business agility and business value, and deep experience with Inclusive User Experience design. UX Customer Engineers are key enablers for making our customers successful which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.
5+ years of experience as a UX/Interaction Designer in a product, web, mobile, agency, or large enterprise company.
5+ years of experience facilitating design thinking processes and user research techniques.
1-5+ years of experience in inclusive design and accessibility.
Demonstrated ability to strategically solve complex design problems.
Proven experience in representing, developing and general entrepreneurialism to support the building of an inclusive user experience customer engineering function.
Strong presentation and communication skills.
Ability to lead customer workshops to gather requirements and feedback on deliverables.
Desired Design Skills:
Proven Figma, Sketch, Principle, Adobe Design Suite, and other design software in Mac and PC environments. Experience prototyping interactions.
Experience with design project oversight through the entire project lifecycle - including managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction.
Ability to design user interfaces within technical constraints while leveraging and maximizing technical features
Experience with all stages of product development - concept, wireframes, design iterations, production and QA.
Cross-platform experience - desktop, tablet and mobile. A strong portfolio is critical for this role, both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation.
Work samples that show both strong interaction and visual design proficiency.
Your portfolio should showcase your experience in UX and interaction design, particularly where simplicity and ease of use were a major concern. We would like to see a diversity of projects and a solid collection of outcomes and deliverables (flows, mockups, and prototypes), with demonstrations of the design and thought process behind each project.
Travel is an integral part of this position as are high levels of recognition and visibility. Travel can be as high as 75% as is demanded by the needs of our customers and our business.
Design skills can include: Graphic Design, Industrial Design, Animator, Developer
UX: contextual research, design synthesis, usability testing, heuristic evaluation, enable human-centered design
Value of UX is in the intersection of business, technology, and design including efficiency, logic, relevance, user advocacy, research communication, consistency, effectiveness, interaction, elegance, and simplicity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.