UXDesign Senior Accessibility Consultant
North Carolina, NC,US
UXDesign Senior Accessibility Consultant - multiple locations-200020627
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank’s UXDesign Accessibility (sometimes shortened to A11Y) consultants ensure that prospects and customers (internal and external) with disabilities experience the same level of service and functionality as those without disabilities. The ideal candidate will apply existing guidelines, laws, regulations, and best practices to projects that exceed customer expectations while solving for business needs.
The Accessibility Consultant is a key stakeholder during the design, prototyping and defect analysis processes, including creating and validating accessibility user stories, evaluating prototypes, reviewing designs and wireframes, providing technical direction, as well as creating materials to educate others about accessibility. In addition, this candidate will partner with our business lines to ensure the user experience (UX) we present to consumers is accessible and meets bank standards.
The Senior UXDesign A11Y consultant candidate has a strong understanding of digital accessibility for the design, evaluation and remediation of defects / issues by analyzing digital products for accessibility issues. They lead collaborations with technologists, developers, test teams, experience architects, researchers, product owners and designers to find workable solutions and to ensure specifications are clearly defined. They are well-versed in manual and automated testing techniques using multiple tools and possess the aptitude to mentor others in the tools. The candidate should have strong communication and presentation skills along with a capable understanding of UXDesign best practices.
1. Serve as a digital accessibility consultant for the design, implementation, evaluation and remediation of defects / issues by analyzing digital products for accessibility. Collaborate with experience architects, developers, researchers, product owners, test teams and designers to find workable solutions and to ensure specifications are clearly defined.
2. Review products using manual and automated techniques to ensure we design accessible products.
3. Collaborate with teams to determine road maps to reach desired results.
4. Assist with research and coordination of response to consumer feedback.
5. Actively participate in design, development and testing protocols.
6. Collaboratively partner with UXDesign peers (visual designers, content writers, user experience architects, researchers, prototypers / developers, and strategists) to create world class customer experiences
7. Develop guidelines for architects, designers and developers to aid in compliance with the current version of the Web Content Accessibility Guidelines (WCAG). Engage in quality audits and assist with remediation roadmaps where necessary.
8. Partner with business analysts, developers, accessibility consultants, testers, product owners and compliance specialists to translate requirements into experience architectures
9. Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns
10. Mentor others on the use of assistive technology from the user’s perspective.
11. Collaborate in the development and implementation of outreach and training for designers, developers, content providers, product owners, business line representation and internal employees.
12. Remain abreast of trends and developments in the area of web, application and software accessibility / inclusion.
13. Formally observe user interviews and usability sessions
14. Work concurrently on multiple tasks or projects in an agile environment
Bachelor's degree, or equivalent work experience
Six to eight years of related work experience
Knowledge of user experience design (UXDesign) best practices, interactive design principles, guidelines, and relevant policies, including current web accessibility standards.
Advanced knowledge of semantic HTML
Experience in the appropriate use of ARIA markup
or accessible native mobile development techniques
Experience with JAWS, NVDA, iOS VoiceOver, and/or Android Talkback, Advanced user of these tools is preferred
Experience with GitLab or other DevOps lifecycle tool(s) is a plus
Experience maintaining reusable component libraries is a plus
IAAP Certified Professional in Accessibility Core Competencies (CPACC) is a plus
Web Accessibility Specialist (WAS) Certification is a plus
Familiarity of design thinking process and framework, and familiarization with workshop and co-creations desired
Experience with user-centered design from concept to delivery
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations. Internal facing systems experience a plus.
Experience collaborating with large teams
Great communication, facilitation and presentation skills
Ability to problem-solve and work independently
Job Information Technology
Primary Location Minnesota-MN-Minneapolis
Other Locations New York-NY-New York, North Carolina-NC-Charlotte, Texas-TX-Dallas, IL-IL-Chicago, Georgia-GA-Atlanta, CA-CA-San Francisco
Shift 1st - Daytime
Average Hours Per Week 40