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ADA Digital Accessibility Liaison (E-business Consultant 3) / Job Opening 5596866

Wells Fargo

San Francisco/CA Or St. Louis/MO Or Charlotte/NC Or Minneapolis/MN,USA

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

-Building enduring client relationships through sound, thoughtful, and objective advice
-Developing individualized plans for clients to help meet their financial objectives
-Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:
-Wells Fargo Private Bank serves high-net-worth individuals and families.
-Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers.
-Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.
-Through Wells Fargo Private Bank, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

Serve as our ADA Digital Accessibility Liaison by partnering across WIM and working with leaders and product owners to ensure adherence to Digital Accessibility policies. This includes collaboration to identify eligible properties and the subsequent oversight required to track and maintain them as per corporate guidelines.
Serve as Subject Matter Expert (SME) for digital accessibility policies and partner across WIM in furtherance of this key objective.

-Promote ADA compliance and accessibility within the organization; advocate accessibility and ensuring it is brought to the table for our client-facing and internal technology platforms
-Educate internal team members on the importance of accessibility by enhancing & delivering training presentations
-Maintain accessibility standards for the organization and track areas of non-compliance and report associated defects/findings
-Act as a liaison among WIM lines of business embracing accessibility within Wells Fargo
-Consult and assist with resolution of accessibility-related policy risk and corrective actions assigned to digital properties
-Occasionally participate in accessibility testing (with accessibility tools, assistive technologies, manual tools, etc.) for both digital sites as well as electronic documents such as PDFs
-Maintain and contribute to an online repository for storing accessibility related education, training, artifacts, and resources that are available to internal team members
-Remain up-to-date on the field of accessibility
-Interact with & educate 3rd party vendors/providers about accessibility and assist in addressing accessibility issues with 3rd party vendors
-Evaluate future vendor for accessibility during the vendor selection process
-Work with Client & Internal platform support centers to address complaints & inquiries related to digital accessibility


Required Qualifications
-6+ years of e-business experience
-2+ years of experience in Web Content Accessibility Guidelines (WCAG) 2.0, 2.1 or a combination of both

Desired Qualifications
-Knowledge and understanding of accessibility methods and standards, Web Content Accessibility Guidelines (WCAG), or section 508 compliance guidelines
-Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
-Strong attention to detail and accuracy skills
-Financial services experience
-Excellent verbal, written, and interpersonal communication skills
-Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications
-2+ years accessibility experience with a focus on ADA compliance
-Prior experience administering digital accessibility governance and digital property policies including: Understanding and driving adherence to policy; Identifying and tracking policy violation issues; Partnering to ensure violations are communicated and remediated
-Experience conducting accessibility testing with a variety of tools including, but not limited to, automated checkers (axe, WAVE, etc.), desktop screen readers (JAWS, NVDA, etc.), mobile screen readers (VoiceOver, TalkBack), and keyboard only.
-Experience using appropriate tools to test properties to ensure adherence to accessibility standards
-Proven experience successfully working with a geographically remote team




Street Address
CA-SF-Financial District: 550 California St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Minneapolis: 550 South 4th St - Minneapolis, MN

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