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Digital Consultant 4 Accessibility Consultant

Bank of America

Charlotte, NC,US

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

The Digital Product Strategy, Planning and Controls team is part of the Digital Channels organization and is responsible for driving strategic planning, controls, and accessibility in support of better digital experiences for all. The accessibility team provides accessibility leadership across Digital Channels and advocates and expands influence for accessible digital properties across WFVC digital platforms.

WFVC Digital Accessibility is seeking an experienced Assistive Technology Expert level user to join the team as a Digital Accessibility Consultant. This role is the WFVC Accessibility SME on Accessibility requirements and AT tools. This person will work in a highly collaborative environment, supporting design practitioners and scrum teams to deliver accessibility solutions throughout Agile lifecycles. And will be integral to supporting pilot efforts as enable agile delivery. This includes testing with Assistive Technologies or interpreting the test results of others (vendor). This position will contribute to the writing of WF Online Standards and Guidelines ensuring compliance with WCAG success criteria.

Why you’ll thrive here
You share our passion and ability to advocate for accessible solutions and teach others. You are devoted to helping to define and improve the team’s accessibility-related processes. You play well with others and are willing to keep asking questions until you get what you need. You are excited to drive transformation in how we get work done. Wells Fargo is committed to accessibility and has a large community of accessible experts and advocates across the firm.
What you’ll be responsible for:

Assist in the management, planning, facilitation, and tracking of vendor accessibility testing engagements
Log and manage defects found by accessibility testing vendor, as needed
Ensure that solutions for accessibility contribute to a positive user experience for all customers
Plan and perform web accessibility testing with assistive technologies such as JAWS, VoiceOver, TalkBack, and ZoomText, with the understanding of their interactions with multiple browsers and platform combinations.
Perform various tasks related to the governance of quality, compliant front-end code
Help maintain tools and resources such as testing software and documented standards
Promote accessibility within the organization; advocate for accessibility as a vital part of the customer experience where prevention and Universal Design are our guiding principles
Ensure that solutions for accessibility contribute to a positive user experience for all customers
Contribute to accessibility training of others by developing, leading and presenting training sessions to internal and external audiences
Keep up to date with the latest accessibility industry laws and guidelines
Participate in the enterprise Accessibility community through participation in accessibility forums, events, and trainings

Location: San Francisco, CA or Charlotte, NC are highly preferred but open to considering other locations in the Wells Fargo footprint.

Important Notes:

During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

2+ years of experience in Web Content Accessibility Guidelines (WCAG) 2.0, 2.1 or a combination of both
6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications

Agile experience
Strong organizational, multi-tasking, and prioritizing skills
Financial services industry experience
Outstanding problem solving and decision making skills
Ability to influence and collaborate at all internal organizational levels
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Excellent verbal, written, and interpersonal communication skills
Ability to operate effectively in a geographically dispersed organization

Other Desired Qualifications

Experience developing accessible digital solutions and processes
Knowledge and understanding of digital secure session and payment solutions
Expert level user of various assistive technologies such as JAWS, NVDA, VoiceOver, and/or TalkBack
Ability to manage multiple projects with competing priorities in a cross-functional environment
Proven ability to identifying creative approaches to accessibility challenges and problems
Knowledge and understanding of web technologies such as HTML, mobile platforms, and ARIA
Experience with an in-house development team or design agency consulting to Fortune 500 clients

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