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Nashville, TN,US

This job is expired.

Our client is looking for a Senior Content Strategist to join their OmniChannel Communications team.

In this role you will help create end-to-end experiences that meet customer needs and business goals. You'll partner with the Experience Design team (including UX Design, Research, Analytics, and Operations) to define strategy, and produce customer-centered content across channels.

The ideal candidate is passionate about creating multi-channel product and engagement communications.

This role is full time, fully remote, long term contract.


Write/edit content and create communication strategies that set a consistent tone across all communication channels (ie Voice, Text, Email, Automated Messaging, Chat, Push Notifications, Print).
Partner with Research to understand user behavior and adapt content accordingly.
Think strategically about how content scales across channels and devices to create a holistic experience across touch points.
Lead content activities and initiatives on cross-functional teams.
Contribute to content models, style guides, patterns, and information architecture.
Develop accessible messaging consistent with A11y guidelines with a focus on health literacy.
Advocate for content strategy and design thinking throughout the broader organization.

Education: Bachelors (required)
5+ years creating content for digital channels
Must be detailed oriented, organized and have excellent time management.
Solid experience working with various content creation/management tools (spreadsheets, JIRA, Confluence, Figma, etc).
Multi-channel experience crafting copy and strategy – (Text, Voice, Email, Print, AOM, IVR etc).
Knowledge of Journey Mapping and the role it plays in content creation.
Experience working and collaborating cross-functionally with other content strategists, designers, technology, production, etc., to create consistent user experiences.
Demonstrated ability to create, implement, and maintain content standards across an organization.
Ability to manage multiple projects with competing timelines.
Content Management
Content Creating
Figma (5 years of experience is required)
User Experience (5 years of experience is preferred)
Accessible Design (5 years of experience is preferred)
Content Strategy Planning
Instructional Writing

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