Accessibility Program Manager

Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1. A resume/CV and;
2. A cover letter indicating how you meet the minimum qualifications for the position.

You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process.

Any application missing the above documents/information may be considered incomplete.

In order to ensure consideration, please submit your application materials prior to or on the listed review date.

If you would like to view the complete position description including the duties please send an email to [email protected] and reference the job title and job number in the subject line.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the newly-announced Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
Reporting to the Associate CIO of Application and Middleware, the Information and Communication Technologies (ICT) Accessibility Program Manager will be the primary accessibility technology leader for campus with responsibility for the support, technical direction, assessment, and implementation of new and existing technologies at the University of Oregon.

This position will take the lead in developing standards of practice and uniform business processes that create repeatable and meaningful impacts on the level of compliance of technology to accessibility laws and national standards. The ICT Accessibility Program Manager will establish a schedule for assessment and evaluation of UO websites for compliance, organize largescale audit and remediation projects towards these goals, and present outcomes and strategies for continual improvements towards campus accessibility goals. This position will be expected to chair the ICT Access Committee and work collaboratively with other members of the committee to implement, maintain, and enforce procedures, processes, and guidelines covering the UO digital environment.

The ITC Accessibility Program Manager will build and maintain working relationships with all campus constituents, leading towards the goal of a fully accessible public web presence and other accessible technology initiatives. This position will continually develop an understanding of accessible technologies, related laws, and best practices through the development of a diverse professional network and engagement in development opportunities to stay abreast of major trends in the field.

This position will provide web and technology accessibility training for the campus community ranging from academic and administrative executives to faculty and students and will work closely with the Accessible Education Center to coordinate the development and delivery of training. In addition, this position will be expected to build and maintain extensive resources for the campus community to reference in support of universal design. To do this, the incumbent will work closely with partners and advocates to support University-wide initiatives with technology expertise and recommendations.

The ITC Accessibility Program Manager will develop processes for evaluating technology assets, platforms, and services for their ability to comply with accessibility standards. The incumbent will organize and prioritize accessibility requirements and communicate with vendors, content owners, application owners, and stakeholders to implement improvements based on impact vs. resources required.

Though this position does not directly supervise, the ITC Accessibility Program Manager possesses authority to formulate and carry out management decisions, represent management’s interests, and take discretionary actions as appropriate. This position carries out and makes decisions at a high level, which could affect varying levels of the University.

Candidates who promote and enhance diversity are strongly desired.

Minimum Requirements
• Bachelor's degree, or an equivalent amount of skills and experience.
• Three years of relevant work experience in web accessibility, or web design/development.
• Experience creating accessible content in accordance with accessibility standards for websites, documents, or other digital assets.

Professional Competencies
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Demonstrated problem-solving skills.
• Ability to adapt within a rapidly changing technical environment.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
• Ability to work independently as well as in a team-oriented, collaborative environment.
• Excellent organizational skills and demonstrated attention to detail.
• Demonstrated ability to work collaboratively with a team of diverse IT professionals, clients, partners.
• Ability to synthesize complex concepts or criteria and develop into concise written form (such as best-practice guidelines, support articles, project plans, and status reports).

Preferred Qualifications
• Advanced degree.
• Knowledge of W3C WCAG 2.0 Level AA web content accessibility standards.
• Experience working in higher education.
• Extensive experience with, and understanding of universal design principles and accessibility principles related to emerging web technologies, multimedia, and learning environments.
• Experience providing oversight for IT accessibility solutions in a higher education environment.
• Experience developing training and/or presentation materials.
• Demonstrated experience assisting individuals in the application of accessibility standards and principles.
• Experience with industry-leading assistive technologies such as JAWS, WindowEyes, ZoomText, and Dragon Naturally Speaking.
• Professional experience utilizing automated accessibility audit and quality assurance tools and processes.
• Ability to leverage data collection tools such as surveys, questionnaires, and interviews and process into compelling narratives in both written, verbal, and statistical forms.
• Proven record of exceptional customer service that creates a welcoming and supportive environment.
• Demonstrated experience working with technology vendors and service providers (procurement, implementation, modification/customization, incident remediation, etc.).