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Operations & Reporting Analyst

JPMorgan Chase Bank

Wilmington, DE,US


As a reporting professional on our Digital Accessibility team, you'll collaborate closely with colleagues and management to manage the reporting and data management functions for our dashboard reporting and metric analytics across Consumer & Community Banking (CCB). You will draw on your strengths of being detail oriented, data driven, and able to manage competing priorities to produce meaningful and impactful reports that enable decision making and highlight progress, risks and issues across the programs. In addition to collaborating with your teammates, you'll communicate with stakeholders across the firm to work toward the best possible outcomes.

Key responsibilities include:

Leveraging data visualization tools such as Tableau, data transformation tools such as Alteryx, and data sources such as Jira, to build impactful dashboards and reporting for leadership and stakeholders
Structuring analytics to identify potential opportunities including the identification of the key measures
Conducting clear analysis, logical structuring, and creative problem solving on critical issues
Working with stakeholders on requirements for key business metrics, visualization, delivery and enabling actionable insights
Supporting the technology data strategy through the building of common product, business, and reference databases and automation
Collaborating with the product office and data teams and present recommendations on how to strategically solve problems and convey key messages using data visualization
Building relationships with technology management, internal users and external stakeholders
Communicating recommendations and status updates to impacted stakeholders ensuring data needs are being met

Qualifications include:

General understanding of ADA policies, Section 508 & the 21st Century Communications Act regulations as well as the W3C Web Content Accessibility Guidelines (WCAG) version 2.1, Level A & AA Success Criteria and PDF/UA standard to ensure conformance with this requirement
2-5 years of hands-on experience developing analytical solutions, data visualizations, reports, and interactive experiences in a fast-paced environment (preferably financial services), including experience with Executive level reporting
Strong data visualization capabilities , including at least 2 years of experience in Tableau or similar tools to design and implement analytics
Advanced knowledge of Excel (pivot tables, charting, macros, calculations)
Experience with Jira: epic creation, writing queries, plan views, creating dashboards, and assisting with ensuring hygiene.
At least 2 years of experience in data sourcing, transformation and clean up, including use of data ETL tools such as Alteryx, Tableau Prep
Experience in data querying using API, ODBS connections, Access DB and Excel VBA
Practical understanding of Software Development, Agile, DevOps, Site Reliability Engineering and related tools, Jira, Kanban Board
Understanding of business domain concepts including finance and expense management, product management, and organizational effectiveness a plus.
Strong influencer and team player.
Strong written and verbal communication skills.
Proven ability in working autonomously, embracing ambiguity, adapting to shifting priorities and navigating through change positively
Demonstrated experience with partnering across teams to deliver on desired outcomes
Experience working with high-performing teams in complex program execution or product delivery

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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