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Operational Risk Consultant 4 - Digital Accessibility

Wells Fargo

Concord, CA,US

This job is expired.

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

This Operational Risk Consultant 4 role supports the implementation of the Wells Fargo Digital Accessibility Policy by:

Identifying situations when businesses and their in-production digital properties have violated Title III of the Americans with Disabilities Act (ADA).
Ensuring that all such non-compliant conditions are tracked as issues/corrective actions (CAs) in the Shared Risk Platform (SHRP) as per the Issue Management Policy.
Consulting with businesses to:
(1) Clarify Digital Accessibility Policy (DAP) requirements
(2) Respond to questions and challenges
(3) Provide high-level guidance about required remediation activities and timelines
Attending meetings that formalize the creation of digital accessibility related issues/CAs for the entry into SHRP.
Reviewing the text and content of these issues/CAs before they are recorded in SHRP to verify they are accurately assigned, rated, and documented.
Collaborating with partners from related enterprise functions – including Digital Policy contacts, Control Teams, Independent Risk Management, Third Party Risk Management, the Regulatory Source Owner for ADA Title III, and the Wells Fargo ADA Title III Digital Legal Team.
Reviewing existing digital accessibility related records in SHRP to uncover and address missing or inaccurate information. E.g., incomplete remediation roadmaps or incorrectly documented root causes.
Participating in the validation and closure of digital accessibility related issues/CAs as appropriate.
Building and maintaining relationships with individuals and groups who can act as points of escalation when digital accessibility risk is not managed as a legal and regulatory risk.
Driving escalations as needed.
Contributing to Enterprise Digital Properties Governance (EDPG) and Enterprise Digital Accessibility Program Team (EDAPT) information sessions and activities that support the businesses and their stakeholders.

**Preferred locations listed on job posting. Other locations within the Wells Fargo footprint may be considered including telecommuting.

Required Qualifications

6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to interact with all levels of an organization
Strong influence skills
Strong collaboration and partnering skills
Outstanding problem solving and decision making skills
Outstanding conflict management skills

Other Desired Qualifications

An understanding of the requirements of the Digital Properties Policy and the DAP; as well as related policies such as the ADA Title III Policy.
An understanding of ADA Title III requirements as they apply to the accessibility of digital products and services.
An understanding of Digital accessibility concepts (at a high level), such as types and uses of assistive technologies and the Web Content Accessibility Guidelines (WCAG).
Experience with the nontechnical aspects of the development lifecycles of software, websites, content, and applications. E.g., who is responsible for incorporating accessibility best practices into each phase, and what those best practices are.
Experience and proficiency with SHRP including its use, functions and modules
Experience with the issue management process and familiarity with the Issue Management Policy.
Understanding of the specifics of legal and regulatory compliance and risk management.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

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