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Digital Accessibility Lead


New York, NY,US

We are seeking an accessibility advisor for our customer-facing web and mobile design system. You will work across the product lifecycle to ensure accessibility in components and design patterns reaching millions of Chase customers, as well as working within our accessibility team to promote consistency across the organization.

A successful candidate will be passionate about accessibility in the digital space, work independently, and lead digital accessibility initiatives. They will display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them. Experience managing online accessibility resources and creating content to support company standards and processes is important. Expert knowledge of current accessibility laws and standards is a must.

Responsibilities will include, but are not limited to:

Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.0 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws
Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience
Applying accessibility knowledge to a wide range of the firm's digital properties, including mobile applications, and digital documents
Coaching colleagues and clients in one on one, small group, or large forum environments
Using data on accessibility issues within products to identify, report on and drive improvements to the product
Providing in-depth accessibility guidance for our primary customer-facing web and mobile design system
Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to ensure accessibility in design system components and patterns
Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending "Best in Class" practices
Building relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures
Leading technical discussions and decision-making to resolve complex issues
Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards


7+ years of experience in driving accessibility in digital, customer facing programs or functions
Minimum of a Bachelor's degree in a related field
Related certifications highly desired
Proven experience driving accessibility in digital, customer-facing programs
Expert knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
Expert-level experience in accessibility on a minimum of one platform, and familiarity with a broad range:
Web accessibility on Windows and macOS
Mobile accessibility on Android and iOS (Preferred)
PDF accessibility and digital document standards
Video and other digital media
Working proficiency and development skills in a minimum of one platform:
Web development - semantic HTML, CSS, JavaScript, and WAI-ARIA
Native development (iOS and/or Android)
Broad knowledge of digital assistive technologies
Familiarity with tools for automated and guided accessibility testing
Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects
Teamwork, collaboration, negotiation, and conflict resolution
Working knowledge of Agile and Jira

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $123,500.00 - $180,000.00 / year

Salary Range: $123000 - $180000

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