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Accessibility Practice Lead


Framingham, MA,US

Accessibility Practice Lead

Here’s your opportunity to drive Accessibility testing services for one of the hottest, fastest growing tech companies in Boston, Applause. As the Accessibility Practice Lead, you will lead a team that drives successful campaigns that drive awareness and demand for Applause.

This role can be based at the HQ in Framingham or remote.

Who We Are

Applause empowers global brands to deliver flawless digital experiences to their customers on any device, in every location.

We put your innovation directly into the hands of the world’s largest, global community of 300,000+ professional and everyday testers, using software on every device, operating system, in any location imaginable. Our unique approach goes beyond the limitations of automation and offshoring to give you authentic, input and insight, from real people in real-world settings.

Thousands of the world’s leading digital brands – including Google, Uber, Michael Kors, Slack, and FOX – rely on Applause to delight customers, increase their top line and innovate faster.

Applause has a winning culture, fantastic benefits and tons of potential for career growth.

We are looking for a seasoned accessibility subject matter expert with at least 5 years’ experience, ideally including at least one year in leading an Accessibility Team.

What You’ll Do/What We Require

Demonstrated ability to assign work, track projects, drive on-time delivery, report on metrics, and can lead scoping efforts for yet-to-be signed projects.
Deep familiarity with WCAG 2.1, Levels A and AA, and with Section 508 and how to apply those to traditional desktop-type interfaces (e.g., web/software) and mobile (e.g., android and iPhone).
Extensive familiarity with multiple accessibility testing approaches, including automated, manual, and user-based.
Ability to understand and read code (e.g., HTML, JavaScript, CSS, etc.) and to engage with developers in a technical way.
Ability to explain complex/technical accessibility issue in a lay manner.
Ability to lead/inspire/mentor/train others in accessibility best practices and methods.
A thought leader who can help the accessibility practice to stay ahead of the curve in terms of methods, technologies, and best practices associated with accessibility.
Proven communication skills, both verbally and in writing.


Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over 300,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size – including Google, FOX, Nike, BMW, PayPal and Slack – rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at

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