Accessibility Program Manager, Scotia Digital
The Accessibility CoE champions a human-centered, inclusive approach to the design and development of policies, products, services, and facilities that take into account the needs of people with disabilities and regulatory requirements. As Accessibility Program Manager, you will work closely with Scotiabank's internal teams, providing leadership and executional capabilities to ensure business units, product lines, and functional areas are able to deliver and sustain the full benefits of enterprise Accessibility programs through effective Project Management standards, methodologies, and best practices and ensure that all activities conducted are in compliance with governing regulations, internal policies and procedures
Is this role right for you?
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Manage and ensure the successful delivery of complex accessibility projects/programs involving multiple teams from different groups across the bank, as well as external vendors when required
Supports implementation of the Accessible Canada Act (Bill- C81) and other applicable accessibility regulations
Ensure that the Accessibility Program meets and exceeds internal Delivery Standards.
Work with business, product, and process owners to ensure that products, services, technology and facilities are Accessible by Design and in compliance with Accessibility Regulations and Standards
Create strong partnerships with business teams and ensure key stakeholders integrate accessibility into their businesses’ operating models and activities.
Develop and implement Change Management strategies and plans that may impact business processes, policies, systems, technology, roles and responsibilities, and organizational structure.
Influence business project decisions with direct impact on financials or operating results
Collaborates with the diverse stakeholders across the bank in the creation of an ever-evolving vision of what inclusive and accessible experiences at Scotiabank look like.
Works closely with the Design and Digital Accessibility Community of Practice, HR accessibility partners and other accessibility, design, inclusion and inclusive design specialists within Scotiabank.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Do you have the skills that will enable you to succeed?
Leadership experience in business or consulting roles, with a proven record of achievement and impact
Demonstrated project management experience, leading large scale and complex mix of business and technology transformations.
Strong communication skills (written / verbal / presentation) skills with ability to present complex issues and influence stakeholders
Experience with Regulatory Compliance change initiatives an asset
Experience with disability inclusion and accessibility program management an asset
Change Management experience
A strong passion for customer experience (CX) enhancement initiatives
Business acumen and strong analytical skills
Experience Leading training/workshops and presentations to diverse audiences
Ability to operate in ambiguous environments and develop a structure for successful execution
A passion for changing the way people bank and work, and a willingness to live in the future and build what’s missing.
Project Management, Process Improvement, Change Management and Agile certifications are considered strong assets
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
We provide you with the tools and technology needed to create meaningful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
Dress codes don't apply here: being comfortable does
Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *
*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.