Digital Accessibility QA Specialist

Job Summary The Digital Accessibility QA Specialist is a hands-on practitioner role within FCDC’s Digital Accessibility team. Working under the direction of the Digital Accessibility Program Manager, this position is responsible for the day-to-day assessment, testing, remediation, and tracking of digital assets across county agencies. The QA Specialist works directly with county agency staff and content teams to identify accessibility barriers and bring digital content—including documents, web pages, apps, multimedia, and social media—into compliance with ADA Title II and WCAG 2.1 AA standards. * Ideal candidates will bring technical depth in digital content and especially accessibility testing and document remediation, strong attention to detail, and the ability to work collaboratively (and patiently) with agency partners who are at varying stages of accessibility maturity. Essential Duties and Responsibilities Accessibility Assessment & Auditing * Conduct accessibility audits of Franklin County digital assets — including websites, apps, PDFs, Office documents (Word, PowerPoint, Excel), multimedia, social media, and forms — using both automated tools and manual testing methods. * Use automated scanning tools (axe, WAVE, Siteimprove, or similar) and perform manual testing using assistive technologies including JAWS, NVDA, VoiceOver, and keyboard-only navigation. * Document audit findings with clear issue descriptions, WCAG success criterion references, severity ratings, and screenshots or screen recordings as needed. * Produce structured audit reports suitable for review by both technical staff and non-technical agency partners. * Conduct re-audits and verification testing after remediation is completed to confirm issues are resolved. Tracking & Reporting * Maintain detailed records of all audits, findings, and remediation outcomes in the team's tracking system. * Build, update, and manage the digital accessibility inventory — a running register of assessed assets, current compliance status, and outstanding remediation items. * Generate regular status reports for the Digital Accessibility Program Manager, summarizing audit volume, remediation progress, open issues, and trends. * Track remediation assignments delegated to agency staff or vendors, following up to confirm completion. Remediation * Remediate or support remediation of: * digital documents including PDFs, Word files, PowerPoint presentations, and Excel spreadsheets using Adobe Acrobat Pro, CommonLook, Microsoft Office accessibility tools, and equivalent platforms * web content issues including missing alt text, improper heading structures, inadequate color contrast, missing form labels, inaccessible tables, and similar barriers * Develop and maintain accessible document templates and style guides for use by agency content teams. * When assigned, serve as the final accessibility reviewer for high-priority documents and digital assets prior to public release (as directed by the Digital Accessibility Program Manager). Agency Support & Capacity Building * Provide hands-on guidance and technical assistance to agency staff working to remediate their own content. * Assist in the delivery of accessibility training for agency staff, particularly practical skills training on document remediation, alt text writing, and accessible content creation. * Respond to agency accessibility inquiries and requests, triaging issues and escalating complex matters to the Digital Accessibility Program Manager. * Help maintain the Digital Accessibility team's library of training materials, templates, checklists, and self-service resources. Additional Responsibilities * Support the Digital Accessibility Program Manager in evaluating Vendor-Provided Accessibility Conformance Reports (VPATs) as needed. * Contribute to the team's quality assurance processes, including peer review of audit findings and remediation work. * Stay current with WCAG standards, testing methodologies, and assistive technology behavior. * Stay current with developments in digital accessibility software platforms, methods, and tools designed to make digital accessibility work easier, faster, more reliable and universal; request or recommend additional tool and service purchases as needed. * Maintain close working ties with peer teams within FCDC (_e.g._ GX Concourse, GX Development) and tap into their resources to magnify the impact of your work. * Other duties as assigned FCDC BENEFITS * Medical, Dental, Vision and Behavioral Health, and Prescription Drug Coverage * Employee Assistance Program * Disability and Life Insurance * Ohio Public Employees Retirement System (OPERS) * Deferred Compensation * Generous Paid Time Off Accrual * Eleven Paid Holidays * Tuition Reimbursement * Company-Paid Training and Development * Commuter Program _The Franklin County Data Center is an Equal Opportunity Employer._