Director of Product Design - Channels

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—including consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Enterprise Digital team is a multidisciplinary, experience-led group focused on solving customer needs while enabling strategic and operational goals. This leader will be responsible for transforming fragmented channel experiences into a cohesive, platform-driven system enabling faster delivery, stronger brand consistency, and measurable improvement in customer outcomes. You are a strategic, collaborative leader with deep expertise in delivering end-to-end journeys and reusable experience infrastructure—especially in regulated or high stakes environments like healthcare. You’ll lead a team of product designers and partner closely with design researchers and content strategists to shape human centered, accessible experiences aligned to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role reports to the AVP of Product Design. Key Responsibilities: - Build, mentor, and inspire a high-performing, inclusive product design team - Set clear expectations, coach for craft excellence, and cultivate a culture of innovation, collaboration, and continuous learning - Explore new interaction models (e.g. AI, adaptive experiences, personalization) - Partner with Research and Content Strategy to create a cohesive, end-to-end experience vision across multiple digital initiatives - Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection - Create and evangelize strategic deliverables such as experience roadmaps, future-state visions, north-star journeys, and design principles - Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities - Foster agile ways of working, rapid experimentation, and test-and-learn practices - Break long-term visions into actionable phases, balancing desirability, feasibility, and viability - Serve as a senior point of contact for executive and cross-functional partners, ensuring alignment of UX strategy and execution across workstreams - Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences - Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/ADA), and quality benchmarks across all touchpoints - Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion - Partner with CX Insights to shape long-term research strategies, champion continuous discovery, and drive iteration - Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes Required Qualifications: - 12+ years in UX, Product Design, or Interaction Design - Experience leading the translation of new technology into customer value - 5+ years managing design teams, including experience leading people managers - Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments - Strong understanding of performance metrics and data-informed design - Proven ability to deliver within business, technical, and regulatory constraints - Demonstrated success leading design for complex systems and multi-step user flows - Proficiency in conceptual modeling, interaction flows, design systems, and specifications - Experience leading or guiding user research and applying insights to design - Track record of delivering digital products in Agile environments - Mastery of Figma and modern design tools Preferred Qualifications: - Master’s Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience - Experience designing inclusive, accessible experiences—especially for older adults - Familiarity with Medicare or healthcare insurance products - Experience with usability testing platforms and experimentation frameworks - Excellent organizational and prioritization skills in fast-paced environments - Strong analytical and process-oriented thinking - Experience with AI-driven experiences, and conversational UI Work-At-Home Information: - Minimum required internet speeds of 25 Mbps download and 10 Mbps upload - Satellite, cellular and microwave connections require leadership approval - Bi-weekly internet expense reimbursement for certain states - Provision of telephone equipment appropriate for the position - Work from a dedicated space lacking interruptions to protect member PHI/HIPAA This is a remote position with occasional travel to Humana's offices for training or meetings. Scheduled Weekly Hours: 40 Pay Range: $138,900 - $191,000 per year, eligible for bonus incentive plan based on company and individual performance. Benefits: Competitive benefits including medical, dental, vision, 401(k), paid time off, parental and caregiver leave, short/long-term disability, life insurance, and more. Application Deadline: 04-10-2026 About Humana: Humana Inc. is a leading U.S. healthcare company making it easier for millions to achieve their best health. For more information, visit Humana.com.