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Sr. Manager, eCommerce User Experience Design and Web Accessibility

Lenovo

Morrisville, NC,US

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge.
We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere.
The one thing that’s missing? Well… you...

Description and Requirements

User Experience Design Manager Responsibilities including Web Accessibility
Work with the UX Pod Leads to develop an overall strategy for user experience and web accessibility improvements for Lenovo.com. Leverage site/visitor data, voice of customer feedback, site research, stakeholder, and executive feedback
Define UX Design improvements roadmap in coordination with UX leadership & geo stakeholders
Lead Web Accessibility efforts for Lenovo.com globally as part of the UX organization
Support the overall UX business management system (BMS) to drive efficiency and maximize productivity
Provide inputs into prioritization of UX projects to deliver optimal business value and contribute to improving customer satisfaction metrics
Collaborate with cross-functional teams to identify new improvement opportunities based on changes in business priorities
Promote a Mobile first design approach and support overall UX roadmap for the Lenovo.com mobile experience
Support the performance improvement strategy and roadmap in partnership with Pod Leads and IT to improve actual and perceived page performance across high value pages
Promote a strong partnership with web production centers for driving foundational site improvements and ensuring timely deployment of UX design and accessibility improvements
Utilize voice of customer data in UX designs; refine existing processes, roadmaps, tools, and communication to maximize Customer Experience results
Participate in ongoing cadence with executives to track progress on customer experience related initiatives
Participate in design thinking workshops to better understand the problems users encounter on our site and explore ideas for future innovation
Lead development and communication of Lenovo’s TrackPoint Tool, Design System Management Application. Promote the tool and be an advocate for design consistency on Lenovo.com

Management Responsibilities
Lead with a sense of urgency and be a positive force for change
Continue to foster an atmosphere of innovation, risk taking, and empowerment across team
Prioritize employee workload and break down barriers preventing employees from completing projects on-time
Support employee development through regular one-on-ones and bi-annual Individual Development Plan reviews
Manage the organizational and human resources planning for the UX Design team
Facilitate and suggest internal and external training opportunities for team members to further develop their skillsets
Create action plans to address feedback/improvement opportunities from Lenovo Listens Survey
Submit team members for quarterly or ad hoc awards to recognize exceptional results
Support team members in finding career growth and mentorship opportunities
Plan quarterly team building exercises to continue to strengthen team collaboration and trust
Manage the process for writing job descriptions, reviewing resumes, interviewing, selection and onboarding for any positions that are vacated or any incremental positions
Facilitate converting team members to full-time employees as budget or circumstance permits

Position Requirements: Qualifications:
Ecommerce/UX experience
5-7 years of User Experience work in an eCommerce environment. Prefer experience working on large eCommerce websites
Understanding of effective web design, e-commerce and key UX principles
Strong working knowledge of web accessibility principles and WCAG (Web Content Accessibility Guidelines)
Demonstrated experience working in a fast-paced environment where innovation is expected

Project Management
Strong project management and organizational skills to manage many projects with different deadlines
Experience with the agile methodology and with key agile tools like JIRA including robust quality assurance testing, bug submission, and deployment
Ability to easily conform to shifting priorities, demands and timelines
Ability to work on several projects simultaneously with proven ability to prioritize tasks independently
Experience at working both independently and in a team-oriented, collaborative environment is essential
Strong self-initiative with the ability to identify areas of improvement with little direction
Fine attention to detail with the ability to produce correct end-results
Strong Microsoft Office (PowerPoint, Excel, Word) skills

Communication
Excellent communication skills are crucial since this position will work with multiple cross-functional teams
Comfortable with communicating/advocating for projects with executives
Possess a positive attitude and ability to work in a collaborative and energetic team environment
Ability to drive adherence to deadlines with many different teams

Education
Bachelor’s degree

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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