Staff Design Researcher - Accessibility
San Francisco, CA,US
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Visa Global Product Design is comprised of five specializations: Design, Research & Accessibility, Design Engineering, Design Operations and Content Creation & Design Strategy.
Research & Accessibility is looking for an Accessibility Staff Design Researcher to join our team. We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how all users interact with Visa's applications and products. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.
In this role, you’ll provide accessibility support for product development teams—testing, solving for and consulting on accessibility issues at all stages of the lifecycle using the company-wide internal standard for accessibility compliance, the Visa Global Accessibility Requirements (VGAR). The ideal candidate has experience in WCAG 2.0/2.1 website/app, mobile web, document and native mobile testing and analysis. You must be results-oriented and have the ability to work independently, prioritizing many competing needs and effectively navigating ambiguity. Candidates be located in one of our Design Research hubs—Austin, San Francisco or Seattle
Role responsibilities include:
Test and analyze existing web and mobile applications for accessibility issues, and work with developers and designers to define and implement solutions
Utilize the internal and centrally managed Visa Global Accessibility Requirements (VGAR) for auditing & remediation, consulting and consistent implementation of compliant applications and experiences
Partner with product managers to help ensure requirements and stories fully represent users with disabilities
Partner with designers and developers to ensure designs and pre-development technical decisions will produce accessible products
Partner with QA staff to ensure compliance with accessibility test plans and catch all issues
Collaborate with various teams’ management to define and implement a plan to grow their respective accessibility maturity over time
Support accessibility knowledge base and company-wide accessibility requirements
Conduct in-person and virtual trainings, as well as produce content for trainings
Work with a diverse and distributed team in a fast-paced environment with quick iterative cycles
Minimum of 4 years of work experience with a Bachelor’s Degree, or at least 2 years of work experience with a Masters Degree (or other advanced degree)
Minimum of 7-10 years of work experience with a Bachelor’s Degree, at least 6 years of work experience with a Masters Degree (or other advanced degree) or 3 years of experience with a PhD
Bachelor's Degree in Human Factors, Design, Psychology, Sociology or related field
Demonstrable experience in accessibility (Section 508/WCAG) analysis, design and testing as well as working with teams to design and implement accessible resolutions to existing issues
Experience in Dev, QA or technical/management consulting
Experience in WCAG 2.0/2.1, Section 508, ADA, other accessibility laws and standards
Experience working with supervisor in helping teams evolve from no accessibility to strong, sustained accessibility built into their structure, process, culture and products
Experience in ARIA (Accessible Rich Internet Applications)
Experience using common accessibility testing tools as well as Screen Readers such as JAWS, NVDA, Talkback & Voiceover
Experience with web and native mobile accessibility
Passion for making websites and applications accessible to all users
Thorough, methodical and creative in nature with extreme attention to detail
Ability to navigate complex, cross-functional organizations—sometimes with competing agendas and differing values—while building partnerships and engaging with colleagues across functions, levels and geographies
Will to foster collaboration inside and outside the team, as well as evangelize and promote inclusive experiences internally
Ability to juggle several high-level projects while delivering A-level work on all of them
Excellent verbal and written communication, presentation and problem-solving skills
Fully fluent in English and able to understand and be easily understood in English
Understanding of SDLC and the technical and business challenges that come with development of a product
Understanding of UX, as well as the design techniques and principles involved in the production of conceptual prototypes and wireframes
Incumbent must make themselves available during core business hours.
This position requires the incumbent to travel for work less than 10% of the time.
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law