Digital - Accessibility Lead, Vice President
JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a competitive digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
We are seeking a knowledgeable and resourceful subject matter expert. Our optimal candidate will not only be able to demonstrate their knowledge and sensitivity to the access needs of people with disabilities, but also their experience and strong command of digital accessibility standards and best practices. We are looking for someone who can guide and coach Product and Technology teams in creating accessible digital products in conformance with accessibility standards. If you can rise to this challenge, we need you!
A successful candidate will be passionate about accessibility in the digital space, with a broad knowledge of accessibility barriers and the tools and techniques for overcoming them. Experience creating web-based and instructor-led training and expert knowledge of accessibility standards - WCAG 2.0, PDF/UA, ADA Section 508, 21st Century Video and Communications Act - is a must. Responsibilities will include, but not be limited to:
Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.0 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws
Applying accessibility knowledge to a wide range of the firm's digital properties, including mobile applications, and digital documents
Coaching colleagues and clients in one on one, small group, or large forum environments
Using data on accessibility issues within products to identify, report on and drive improvements to the product features
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Test and review created materials
Conduct training through existing and new materials
You: a self-starter with in-depth, hands-on experience creating and delivering digital and in-person training, with expertise in accessibility standards and how they are applied. Other things you should bring to the table:
5+ years of experience in driving accessibility in digital, customer facing programs or functions
PDF accessibility and other digital document standards
Demonstrated ability to manage multiple, strategic partner relationships at the Executive Level as well as supervisor level
Able to successfully multi-task across tactical and strategic initiatives
High degree of initiative and autonomy coupled with an ability to function successfully as part of a team (in person and virtual)
Honed consulting, influence, and negotiation skills to achieve desired outcomes that inspire action and trust from stakeholders
Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
Written and verbal communication skills - able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner
Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
Bachelor's degree in Business Administration, or related field of study, or equivalent relevant experience
Experience with usability and accessibility research
Ability to leverage industry knowledge to discern future trends
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.