VP, Accessibility

JOB SUMMARY
The Vice President of Accessibility will not be satisfied just to meet accessibility legal requirements, but rather to design experiences that are useful and useable to all of our customers – design that considers the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human difference. Responsible for driving, launching, and refining Accessibility and Universal Design within Charter’s products, features and services. This leader will be passionate about leading Charter’s efforts to improve our experiences for all customers, including those with disabilities.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience
Leads the Accessibility team.
Works at the highest level of the organization to launch and manage highly rated Accessibility features and standards across the entire enterprise.
Leads all planning, strategy and execution of efforts in the area of Accessibility
Leads all annual budgeting within Accessibility department, as well as with other teams with embedded Accessibility projects.
Builds effective partnerships and collaborates extensively with the Product, Development, Compliance, Legal, Governmental Affairs, Marketing, Customer Operations and Field Operations
Develops long-term employee retention, training and hiring plan to continue to increase staff retention and growth
Works with Product owners to develop and maintain the Accessibility roadmap.
Develops robust R&D programs to build and test new Accessible technology throughout the company.
Provides guidance and assistance to all areas of the company that need Accessibility program development.
Regularly interfaces with other executives across the company, driving Accessibility initiatives.
Builds and maintains strong relations with customer and disability advocacy groups.
Produces and analyzes reports measuring the performance of Accessibility efforts across the company.
Oversees project inputs to deliver against product functionality and timeline.
Oversees development milestones, project timeline, budget and go-to-market activities.


REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge

Expert knowledge in Accessible technologies
Expert knowledge in Accessibility compliance, mandates and legal requirements
Strong knowledge of functional testing for people with various disabilities
Competitive instinct with an informed opinion that is deeply rooted in the Accessibility community
Ability to communicate effectively orally and electronically
Ability to respond quickly to changing market needs
Ability to analyze and interpret data
Conversational in HTML and front-end code languages
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to communicate with all levels of management
Strong PC and presentation tool skills including MS Excel and PowerPoint
Ability to develop market forecasts for new products and services
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to manage and train cross-functional teams
Ability to prioritize and organize effectively
Ability to meet with advocacy groups and other working groups within and outside of the company


Education
Bachelor's degree or equivalent experience

Related Work Experience Number of Years
Experience in the area of Accessibility, Compliance,
Assistive Technologies and/or product management 10+
in a consumer services/product organization:

Experience in writing Accessibility requirements for
customer-facing apps and user interfaces (not limited 10+
to online/mobile):

Significant experience managing/training creative and
technical teams to deliver high quality Accessibility 10+
features and standards in very aggressive timeframes:

Significant Experience in teaching and embedding best
practice Accessibility processes into design, development 10+
and testing teams: 10+

Demonstrated project management and project
leadership experience: 10+